Director, Business Services and Development

Nous sommes un fournisseur de services financiers qui s’emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l’ensemble de nos activités. Pour nous aider à nous démarquer, nous vous aidons à progresser, parce que lorsque nos collègues sont en santé, respectés et vraiment valorisés, nous nous épanouissons tous. Découvrez comment vous pouvez faire progresser votre carrière, avoir une influence et susciter un réel changement avec notre équipe gagnante dès aujourd’hui.

Semaine de travail comprimée

Description d’emploi

Are you an experienced and in-demand leader seeking unlimited opportunities to develop and succeed in a flexible and supportive environment? Are you someone who thrives in a fast-paced environment? Do you thrive on juggling multiple initiatives with different challenges and priorities regularly, while also having strong business and technical acumen and a passion for developing and engaging teams? This could be the role for you!

Reporting to the AVP in Operations, Manulife Bank is seeking a Director to lead the Business Services and Development (BSD) team. The BSD team is a central support area for all of Manulife Bank providing support to our customer facing teams as well as to the Bank overall on a host of shared service functions including business unit support with issues and incidents, operational controls, initiative delivery, business readiness and process solutions.

Responsibilities

The BSD Director is responsible for providing strategic leadership and oversight of operational and support functions in Bank Operations. This role requires strong business and technical acumen and has a heavy focus on people leadership, coaching and development, business analysis, agile delivery, business readiness, stakeholder support, process improvement and operational risk and controls.

In this role, you will:

• Lead a team of managers and business consultants who enable the Bank and Operations to support production and deliver on strategic objectives and OKRs (Objectives and Key Results)

• Build a high performing team with a strong focus on engagement, accountability, development and delivery demonstrating a solution based mindset

• Provide support to stakeholders with business readiness for initiatives, day to day operational support and business analysis for initiatives

• Develop and implement strategic plans and initiatives in alignment to the Bank and Operations’ goals and OKRs.

• Identify opportunities to streamline business processes to improve experience, effectiveness and/or reduce costs

• Develop, drive and monitor BSD KPI’s and OKRs for Operations to deliver the right outcomes

• Ensure compliance with all risk and regulatory initiatives and timelines for Bank Operations

• Collaborate, communicate and build relationships with matrix teams including Bank Operations, Finance, IT, Risk, Compliance and Delivery to drive outcomes and partner to resolve issues

• Be accountable for business functions that include business analysis, production support, Operational support for annual regulatory initiatives such as tax and dormant account processes, operational reporting, Bank systems access, forms, knowledge management, process improvement, business readiness and process and customer journey mapping

• Ensure strong coordination and communication with partner teams

What we are looking for:

• 3-5 years of experience in a senior leadership position, providing coaching, mentoring, and fostering career development

• University degree or equivalent work experience

• You are an experienced, sought-after leader with a proven track record of attracting talent, motivating teams to deliver and driving employee engagement.

• You have an action bias - you see an issue or problem and you own it

• You have strong execution ability, and you are able to see the big picture and remove impediments to deliver

• You lean into challenges and work with urgency

• You are authentic, not afraid to share your humanity to your team and peers

• You are customer first focused - you act as their voice inside the organization

• You hold yourself and others accountable - you make it happen, you own it and you find solutions

• You enjoy supporting other teams/partners with problems and bringing groups together to tackle issues

• You have excellent relationship and stakeholder management skills - you build trust

• You consider operational risks and ensure effective controls are in place for your team

• You are a master communicator - You have experience with technology and can translate technical information into plain business language

• You are resilient, adaptable to change and lead others through change

• You learn fast. You pick up new ideas, concepts, technologies, and tools easily

• You are familiar with Agile principles, continuous improvement and Lean methodologies

• The project management, analysis and/or support professions aren’t new to you. You’ve spent 3 years or more growing your knowledge, skills, decision-making and experience in this line of work

• You are a strategic thinker with the ability to think conceptually beyond day-to-day business realities and to consider downstream impacts and can coach your team to do the same

• You have a proven ability to collaborate and negotiate with various stakeholders with competing priorities, you bring your best-self during challenging times and interactions

• You’re comfortable driving solution progress forward - even when your team doesn’t have all the answers yet

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture - We lead with our Values every day and bring them to life together.

• Boundless opportunity - We create opportunities to learn and grow at every stage of your career.

• Continuous innovation -We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion -We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship - We build a business that benefits all stakeholders and has a positive social and environmental impact.

À propos de John Hancock et de Manuvie

John Hancock est une unité de la Société Financière Manuvie, un groupe mondial et chef de file des services financiers qui aide les gens à prendre plus facilement des décisions et à vivre mieux. Nous exerçons nos activités principalement sous les noms John Hancock aux États-Unis et Manuvie à l’échelle mondiale, y compris au Canada, en Asie et en Europe. Nous proposons des conseils financiers ainsi que des solutions d’assurance et de gestion de patrimoine et d’actifs à des particuliers, à des groupes et à des institutions. Au 30 juin 2021, l’actif géré et administré par Manuvie et ses filiales se chiffrait à 1 300 milliards de dollars canadiens (1 100 milliards de dollars américains). La Société Financière Manuvie est inscrite aux bourses de Toronto (TSX), de New York (NYSE) et des Philippines (PSE) sous le symbole « MFC » et à la Bourse de Hong Kong (SEHK) sous le symbole « 945 ». Vous pouvez consulter le site de Manuvie à l’adresse manuvie.com.

John Hancock, une des plus importantes sociétés d’assurance vie aux États-Unis, offre à plus de 10 millions d’Américains une vaste gamme de produits financiers, y compris des produits d’assurance vie, de rente, de placement, ainsi que les régimes 401(k) et les régimes d’épargne-études. Pour de plus amples renseignements au sujet de John Hancock, rendez-vous à l’adresse www.johnhancock.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Salaire et avantages sociaux

Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel. Veuillez écrire à recruitment@manulife.com pour obtenir plus de renseignements.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à recruitment@manulife.com pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.