Sr. (Bilingual) Help Desk Specialists to provide on-site support (Ottawa or Montreal) of applications, desktops, and IT hardware for a Windows upgrade proj

Our valued public sector client is looking for Sr. (Bilingual) Help Desk Specialist to provide on-site support (Ottawa or Montreal) of applications, desktops, and IT hardware for a Windows upgrade project.

Hourly rate range: $29.39/hr - $39.03/hr

This Windows 7-10 upgrade project requires on-site work, and opportunities exist in both Ottawa and Montreal. Once the project is complete, the opportunity exists for successful candidates to continue working on future projects.

Tasks include:

• Work directly with end-users to receive devices and determine what level of support is required for upgrades from Windows 7 to Windows 10
• In some cases, perform the required Windows 10 upgrades on existing devices
• In some cases, perform data backups and set up users with new machines
• Perform a variety of network problem analysis and monitoring tasks, such as
• Monitoring network management systems
• Responding appropriately to user requests and problems
• Develop, implement, and participate in the distribution of related information to users, such as
• Help desk procedures
• Handbooks and training material

Must have:

• Prior experience using an incident resolution system to track and resolve problems
• Bilingualism (English/French)

Nice to have:

• Experience with any of the following technologies:
• Active Directory Services (Dynamic Host Configuration Protocol (DHCP), Win and Domain Name System (DNS));
• Virtual Private Network (VPN);
• VMWare;
• Windows 10
• Assyst Enterprise IT Service Management Systems
• MS Office 13 Suite with Outlook 2013
• Virtual Private Network (VPN)
• LAN and WAN environment
• McAfee Endpoint Solution
• Beyond Trust Remote Assistance