ServiceNow Developer to support evolution and maintenance of enterprise service management applications

Our valued client is looking for a ServiceNow Developer to support evolution and maintenance of enterprise service management applications.

This is a hybrid position in downtown Montreal, QC, with 3 days per week in office

Tasks include:

• Join a multidisciplinary squad responsible for the evolution and maintenance of the organization's Enterprise Service Management applications
• As a Software Engineering Specialist, you will analyze, design, develop, secure, and maintain high-quality software (ServiceNow) to meet business and customer needs in an agile (scrum or Kanban) environment
• Develop a global understanding of Enterprise Service Management (ServiceNow) including, but not limited to, IT Service Management, Procurement, Accounts Payable and Real-Estate & Facilities Management. Familiarize yourself with the short- and long-term business needs and guide stakeholders by offering them alternative solutions and bringing them awareness of the constraints of a complex system.
• Participate in all phases of the Secure Software Development Life Cycle (SSDLC)
• Design and implement technical solutions that conform both to customer requirements and established software development standards.
• Deploy & maintain out-of-the-box modules, develop and evolve custom scoped applications running on the ServiceNow Platform.
• Manage deployment of code between environments and coordinate releases to production according to internal change management procedure
• Provide technical expertise for the management of all tiers of the application including Workflow Design (Flow Designer), Business Rules/UI Policies, Database Design and Management.
• Demonstrate technical leadership, stay up to date on technology evolution in the market and identify opportunities of improvement in existing technology on a continuous basis.

Must have:

• Minimum 5 years’ experience as a ServiceNow Developer/Administrator, developing and maintaining secure and efficient solutions. Experience in functional analysis and requirements gathering is a plus
• Bachelor's degree in computer science, engineering, related fields, or equivalent experience
• Ability to understand both English and French and fluency in at least one of these

Other skills:

• ServiceNow Platform (including Flow Designer)
• Javascript, APIs (REST, SOAP), Angular, HTML, CSS
• Case management in ServiceNow and work management in Azure DevOps
• Knowledge of a variety of Out-of-the-box ServiceNow Modules including, but not limited to, ITSM/ITOM & Workplace Service Delivery.
• Certification in or equivalent knowledge of ITIL practices.
• Knowledge of business processes pertaining to procurement, accounts payable and contract management activities, including lease management.
• Excellent analysis, documentation and problem-solving skills.
• Bilingual and excellent written and spoken competencies
• Experience designing, documenting, developing, securing, and consuming APIs using technologies such as REST or SOAP
• Excellent practical knowledge of Microsoft Azure DevOps
• Practical experience with agile software development (Scrum, Kanban)
• Experience upgrading ServiceNow application and Tools