Senior Business Analyst to support the development and formalization of IT governance, security processes, operational procedures, and continuity planning

Our client is seeking a Senior Business Analyst to support the development and formalization of IT governance, security processes, operational procedures, and continuity planning initiatives within a complex enterprise environment (Onsite, Edmonton AB).

Overview:

The successful candidate will play a key role in documenting and formalizing operational and security-related business processes, governance frameworks, incident response procedures, vendor access controls, continuity planning, and crisis communication workflows. This role will work closely with IT and business stakeholders to define workflows, clarify roles and responsibilities, improve governance maturity, and support monitoring and compliance initiatives while technical teams handle implementation activities.

Must-Haves:

• 7+ years as a Business Analyst in enterprise IT environments
• Experience documenting and formalizing business processes, workflows, SOPs, and governance frameworks
• Experience supporting enterprise security, risk, compliance, or operational improvement initiatives
• Experience developing or supporting incident response plans, continuity procedures, and operational governance documentation
• Strong experience facilitating stakeholder discussions to define roles, responsibilities, and RACI matrices
• Experience with vendor access governance, controls, or operational compliance processes

Nice-to-Haves:

• Previous experience supporting cybersecurity or information security programs
• Experience with DLP, UEBA, monitoring processes, or security visibility initiatives
• Experience creating crisis communication or regulatory response procedures
• Experience working within casino, gaming, hospitality, or highly regulated environments
• CBAP, PMP, or related certification
• Experience working in onsite enterprise operational environments

Responsibilities:

• Document and formalize operational and governance-related business processes and workflows
• Facilitate stakeholder sessions to define roles, responsibilities, and RACI structures
• Develop and maintain incident response, continuity, and governance documentation
• Gather, analyze, and document business and functional requirements
• Support governance, monitoring, compliance, and operational improvement initiatives
• Collaborate with IT, vendors, and business stakeholders to ensure alignment between operational processes and technical implementation
• Assist in the creation of structured crisis communication and regulatory response procedures
• Support process improvement initiatives related to operational controls, vendor management, and security governance