Senior Bilingual Business Analyst to collaborate with UX, design, content manager & technical teams.

Senior Bilingual Business Analyst to collaborate with UX, design, content manager & technical teams.

An initial 1 year contract. Possibility of a 1 year renewal. Hybrid 3 days a week in Montreal, QC. 7.5 hour work days

Responsibilities:

User & Experience Understanding

• Conduct user interviews, workshops, and observations
• Identify needs, pain points, risks, and success criteria
• Maintain strong proximity to end users and stakeholders

Business & Process Analysis

• Analyze Client Space needs related to loan lifecycle
• Document as-is processes (flows, rules, exceptions)
• Define to-be target processes
• Model processes (journey maps, scenarios, BPMN if needed)
• Link user needs, business value, and technical constraints

Agile Delivery Support

• Work within an Agile squad
• Maintain and refine backlog (user stories, acceptance criteria, dependencies)
• Support prioritization (value, effort, risk)
• Participate in ceremonies (refinement, planning, demos, UAT)
• Contribute to continuous improvement

Initiative Areas

• Access & activation
• Digital forms integration
• Document submission & tracking
• Client communication & traceability improvements

Must Have Skills:

• 10+ years experience as a Business Analyst
• Fluent communication skills in French and English
• Strong UX and customer journey exposure
• Experience working within agile teams
• Experience working in digital product environments

Nice to Have Skills:

• Loan lifecycle/ process knowledge