Jr. Workstation Deployment Analyst to support client needs in the utilities space

Our clint is looking for a Workstation Deployment Analyst to support client needs in the utilities space (Internship)

Must Have's:

• 2 years Experience as a Workstation Analyst
• Experience in computer desktop building and support
• Knowledge of SCCM functionality and its role in deploying Windows 11
• Experience in application installation and troubleshooting
• Familiarity with Win10 and Win11
• Familiarity with desktop management processes
• Ability to troubleshoot installation issues
• Knowledge and experience with Microsoft Multi-factor authentication
• Great customer service attitude, ability to work with users that may be frustrated with the mobile phone wiping process

Nice to Have's:

• Experience working with Microsoft best practices
• Proven ability to work within standard procedures and methodologies, as wells as providing input into procedure and methodology improvement
• Availability to travel to various sites in Edmonton, potentially Alberta (Canmore, Fort Sask)
• Flexibility to start work days earlier, potentially as early as 7 am

Responsibilities:

• Support the transition of laptops and desktops from Win10 to Win11
• Troubleshoot and resolve failed deployments
• Support users on with Win11 migrations and upgrades
• Work within a project team and independently as required
• Application installation and troubleshooting