Jr. Desktop Support Engineer to support an office of 80 staff onsite in East Edmonton

Our client is looking for a Jr. Desktop Support Engineer to support an office of 80 staff onsite in East Edmonton.

Must Have's:

• Experience supporting Microsoft Windows operating systems; Microsoft Office Support
• Experience supporting Active Directory administration/troubleshooting
• Experience supporting and troubleshooting local area network (LAN) and VPN connectivity issues

Nice to Haves:

• A+ Certification

POSITION DUTIES AND RESPONSIBILITIES:

• mainly onsite; will provide backup and assistance to our other desktop technician
• Onboarding activities with Active Directory
• Provide life-cycle device replacement support to our clients end users
• Printer and caballing support
• Ensure all software, drivers, and printers are working properly for each deployment.
• Update inventory records and work with Team Leads and Asset Management team
• Ability to work on call after hours as required (when providing assistance to regular support teams)
• Communicate effectively with multiple clients and co-workers
• Able to communicate technical information to both technical and non-technical personnel
• Escalate unresolved issues to management promptly
• Provide professional assistance by installing new desktop devices (laptops, desktops, tablets, etc.) to external clients as part of life-cycle management.
• Troubleshoot any unforeseen technical problems during these deployments.
• Remove old devices, pack them, retrieve or ship them to specified locations.
• Update inventory records accordingly.
• Ensure end user is satisfied with their new device, answering any questions they may have before leaving.
• Engage other technical support teams when require.

EDUCATION and/or WORK EXPERIENCE:

• Technical diploma or equivalent certification and experience
• A+ Certification recommended, MCTS, MCITP, ITIL Certification are strong assets
• Experience working in corporate environment will be considered an asset