Intermediate Learning and Engagement Specialist responsible to engage application and site stakeholders with sensitivity to discuss, plan for, and manage h

S.i. Systems healthcare client is looking for an Intermediate Learning and Engagement Specialist responsible to engage application and site stakeholders with sensitivity to discuss, plan for, and manage high impactful changes- SOW20251014JM- 1- Oct 28th

1 year contract to start, BC candidates only.

Must Haves:

• 3+ years working as a training/engagement specialist, creating and executing training plans, evaluating change impacts through comprehensive metrics, skilled in process reengineering and workflow transition
• Previous experience Voice Solutions such as CISCO VOIP, Microsoft Teams, AWS, Amazon Connect and/or Genesys
• Demonstrated capability to work with Senior Management Team and Executives
• Ability to support on-site training and engagement activities
• A level of education, training and experience equivalent to a degree/certificate in Education, Human Resources, Communication, Business Administration, or a related discipline
• Experience with Addie / SAM methodologies and tools such as Moodle, Captivate and/or Articulate
• Experienced in adapting, developing, facilitating and evaluating high quality, interactive blended learning solutions
• Demonstrable knowledge of the principles of instructional design
• Experience creating content and resource for use on multiple devices

Nice to have:

• Previous experience in the Health and Public Services sectors

Project Description:

This role suits a highly organized individual that can stay calm under pressure, is a strong communicator and someone who is familiar with the effects of fundamental changes on business area functions. This individual will be responsible to engage application and site stakeholders with sensitivity to discuss, plan for, and manage high impactful changes. Stakeholder groups are complex, and a flexible approach may be necessary to drive program/projects forward. It is important to note needed skillsets and responsibilities often change during the phased delivery of projects.

Example deliverables include:

· Develop communication plans which may include IT Broadcasts, Memos, Go-Live Approval Document · Develop and maintain communication and decision logs for high impact changes

· Support project managers in developing clinical impact assessments, application impact assessments, lessons learned and change readiness checklists

· New and/or revised process, responsibilities, and workflows for teams supporting a workforce of senior to junior level stakeholders

· Delivery of detailed approaches specifying the actions, resources, and dependencies required to define and recommend solutions needed to monitor the performance of new process

· Established rhythm of communications, providing support documentation for stakeholders and leadership · Develop strong process, flows, and communication documentation to roll out to affected stakeholders

· Contribute to scoping documentation and engage leadership to approve project scope

· Collaborate with stakeholders to develop detailed delivery plans, supporting project leadership in determining timelines from project start to end

· Executive materials such as briefing notes and presentations