Desktop Engineer to provide Technical support for a large number of end users

Our client is looking for a Desktop Engineer to provide Technical support for a large number of end users

Must Haves:

• Experience supporting Microsoft Windows operating systems; Microsoft Office Support
• Experience supporting Active Directory administration/troubleshooting
• Experience supporting and troubleshooting local area network (LAN) and VPN connectivity issues
• Be comfortable with lots of hands and feet work
• class 5 Drivers license

Nice to Haves:

• A+ Certification is an asset

POSITION DUTIES AND RESPONSIBILITIES:

• mainly onsite; will provide backup and assistance to our other desktop technician
• Provide life-cycle device replacement support to our clients end users
• Ensure all software, drivers, and printers are working properly for each deployment.
• Update inventory records and work with Team Leads and Asset Management team
• Ability to work on call after hours as required (when providing assistance to regular support teams)
• Communicate effectively with multiple clients and co-workers
• Able to communicate technical information to both technical and non-technical personnel
• Escalate unresolved issues to management promptly
• Provide professional assistance by installing new desktop devices (laptops, desktops, tablets, etc.) to external clients as part of life-cycle management.
• Troubleshoot any unforeseen technical problems during these deployments.
• Remove old devices, pack them, retrieve or ship them to specified locations.
• Update inventory records accordingly.
• Ensure end user is satisfied with their new device, answering any questions they may have before leaving.
• Engage other technical support teams when require.

EDUCATION and/or WORK EXPERIENCE:

• Technical diploma or equivalent certification and experience
• A+ Certification recommended, MCTS, MCITP, ITIL Certification are strong assets
• Experience working in corporate environment will be considered an asset

SPECIAL CONDITIONS (Travel, work environment, physical demands, certificates, licenses etc.):

• Valid drivers license
• Ability to travel as required
• Ability to work on call after hours as required
• Ability to lift 50lbs (printers, desktop machines, etc.)