Change Manager driving workplace transformation by implementing a desk booking solution and establishing KPIs to track and optimize the performance of newl

Change Manager driving workplace transformation by implementing a desk booking solution and establishing KPIs to track and optimize the performance of newly adopted workplace models.

Project description:

To support Workplace Services (WPS) in the design, implementation, and optimization of a shared, flexible workspace model aligned with the organization’s growth, modernization, and hybrid work initiatives, and to ensure a smooth transition to an unassigned desk model, effective use of a desk booking tool, and enhanced employee experience. This includes the adoption of an unassigned/shared desk model, implementing a desk booking tool, space consolidation, and the introduction of new workplace norms.

Must Haves:

• Change Manager (5+ years)
• Workplace transformation engagements (2+)
• Developing KPIs and/or performance measurement frameworks (2+ years)

Responsibilities:

• Design and implement change interventions that improve organizational effectiveness through system- and people-centered strategies.
• Facilitate scenario based “Working in the New Way” sessions
• Develop and assist in implementing change management strategies, plans, and frameworks.
• Reduce employee anxiety and uncertainty through transparent communication and ongoing support.
• Reinforce trust by ensuring employees know where to go for help and how to use available tools confidently.
• Develop tools/visuals such as “How We Work Here” in shared spaces to reinforce key norms.
• Continue building and aligning the centralized hub (WPS webpage) for guidance, FAQs, and support contact information etc.
• Equip managers with facilitation guides, tips sheets and coaching support to address team concerns.
• Identify and communicate all tools, resources, and expectations related to unassigned seating and desk booking.
• Evaluate change effectiveness and identify gaps or risks to improve awareness and understanding across the organization.
• Develop performance measurement and evaluation frameworks.
• Prepare and lead along with WPS team drop-in sessions or virtual office hours for managers to ask questions and troubleshoot challenges.
• Facilitate and prepare training material for management and employees to help review expectations and help teams feel connected despite space sharing or other sessions as needed.