Bilingual Customer Service Representative | Reynolds and Reynolds

We are looking for a Bilingual Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

Primary Responsibilities:
- Handle incoming calls and emails from internal and external customers
- Communicate with customers to gather information and learn about their needs and expectations
- Resolve customer issues as received, or submit a ticket for additional research
- Research and troubleshoot customer tickets
- Monitor individual work load and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth and development

Working Conditions:
- Repetitive office tasks (computer usage)
- Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
- May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices

Prior Experience:
- Excellent customer service skills, especially phone etiquette
- Ability to think critically, analytically and problem solve
- Experience troubleshooting basic software preferred
- Background in business, accounting or dealership industry is preferred
- Excellent verbal and written skills
- Effective team player