Disability Claims Analyst (Bilingual)

What is the opportunity?

Remote work available in the province of Quebec, Ontario, New-Brunswick, Alberta and Manitoba.

As a Bilingual Disability Claims Analyst, you will adjudicate and manage disability claims in a team-oriented, multi-disciplinary, digital environment. You will be responsible for ensuring claims are recertified and paid in accordance with unit procedures while delivering superior client service. You will be required to apply appropriate risk management strategies which impact the companys financial results, reputation and regulatory risks, client relationships, and business retention.

What will you do?

Adjudicate claims utilizing a multidisciplinary claim management model to; ensure objective, fair and thorough claim adjudication, comply with practices and procedures and regulatory requirements, provide the highest level of customer service and manage reputational risk and, develop and implement claims management and return to work strategies on assigned caseloads where warranted.

Manage a large caseload of disability claims

Document the appropriate next steps while effectively applying the adjudication process.

Professionally communicate outcomes to our clients

Given the very sensitive nature of the information gathered in the adjudication process, extreme care must be exercised in the handling of a claim in order to guard against any breach of confidentiality

Effectively communicate and build rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from initiation to close

What will you need to succeed?

Must-have

Post-secondary education

Requires fluency in French and English to serve our clients in the community with English speaking needs

High level of writing in French and English

Experience in effectively managing complex claims

Strong analytical and decision making skills and the ability to multitask and balance multiple goals and priorities

Excellent oral and written communication skills

Demonstrated ability to effectively deal with customers in a manner that is professional with a high degree of customer service

Nice-to-have

Ability to effectively manage change

Proven disability claims experience, ideally in IndividualDisability Claims

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

Competitive pay and high-earning potential

All the tools, training, and team support you need to grow your career

Flexible work/life balance options

Sophisticated RBCI software tools to boost your productivity.

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

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