Fraud Investigations Specialist Job Details | Purolator

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver - it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

The Fraud Investigation Specialist is responsible for leading and executing complex fraud investigations impacting Purolator, with a focus on evidence development, case management, and investigative outcomes. This role plays a critical function in protecting Purolator’s financial and operational integrity by identifying fraudulent activity, conducting end‑to‑end investigations, and supporting enforcement, recovery, and risk mitigation actions.

The Investigation Specialist serves as a subject matter expert in fraud investigations, evidence handling, and case resolution, partnering closely with Fraud Analytics, Fraud Risk & Forensics, Asset Protection, Claims, IT Security, Legal, and external stakeholders to ensure investigations are thorough, defensible, and aligned to governance and legal standards.

Fraud Investigations & Case Management

• Lead complex internal and external fraud investigations across a range of fraud typologies, including customer, employee, claims, payment, and shipment‑related fraud.
• Execute investigative activities such as interviews, evidence collection, and case analysis in compliance with internal policies, legal requirements, and regulatory standards.
• Develop clear investigative timelines and comprehensive case narratives that document fraud indicators, impact, findings, and conclusions.
• Maintain end‑to‑end ownership of investigations, from intake through resolution, ensuring timely progression, proper documentation, and appropriate escalation.
• Receive, triage, and assess fraud tips, alerts, and investigative leads from Fraud Analytics and monitoring tools, determining investigative scope and next steps.

Evidence Development & Documentation

• Collect, analyze, and preserve investigative evidence across multiple sources, including transactional data, customer records, claims documentation, digital artifacts, and system‑generated outputs.
• Prepare clear, defensible investigative summaries and case files suitable for executive review, audit, legal proceedings, or law enforcement referral.
• Ensure all investigative documentation meets governance, audit, and evidentiary requirements.
• Maintain accurate and complete records within approved case management systems.

Collaboration with Analytics & Forensics

• Partner closely with Fraud Analytics and Fraud Risk & Forensics to leverage analytical insights, fraud monitoring outputs, and forensic analysis in support of investigations
• Assess and validate analytical findings through investigative techniques, contextual review, and corroborating evidence.
• Provide structured investigative feedback to support fraud typology refinement, detection optimization, and broader risk mitigation initiatives.
• Risk Mitigation & Enforcement Support
• Identify control weaknesses, behavioral trends, and process gaps surfaced through investigative activities.
• Support post‑incident reviews and root‑cause analysis to inform corrective actions and reduce the risk of recurrence.
• Coordinate with Legal, Asset Protection, and external partners to support recovery efforts, enforcement actions, and law enforcement referrals, as appropriate.

Stakeholder & External Engagement

• Serve as a trusted investigative advisor to internal stakeholders, providing clear, timely guidance on case status, findings, and recommended next steps.
• Engage with external parties, including law enforcement, financial institutions, and vendors, to support investigative objectives and outcomes.
• Support executive briefings, audit requests, and governance discussions by articulating investigative activities, risks, and conclusions clearly and succinctly.

• Post‑secondary education in Criminology, Criminal Justice, Accounting, Finance, Business Administration, or a related field
• Equivalent combination of education and relevant investigative experience will be considered
• 5+ years of experience in fraud investigations, financial crime, asset protection, or a related investigative function within a complex enterprise environment
• Proven ability to lead end‑to‑end fraud investigations, including evidence collection, analysis, documentation, and resolution
• Experience investigating fraud across multiple domains (e.g., payments, claims, onboarding, account takeover, employee fraud, shipment abuse)
• Strong experience using case management systems and maintaining audit‑ready investigative files
• Demonstrated ability to collaborate with analytics, forensic, legal, and operational partners
• Experience supporting legal proceedings, law enforcement referrals, and/or recovery actions
• Ability to clearly present investigative findings to leadership, audit, and legal audiences

Preferred Qualifications (Assets)

• Professional certification or progress toward certification such as., Certified Fraud Examiner (CFE), Certified Protection Professional (CPP), Certified Anti‑Money Laundering Specialist (CAMS)
• Training in interviewing techniques such as Wicklander.
• Experience working with law enforcement or regulatory bodies.
• Exposure to fraud analytics outputs, forensic analysis, or fraud monitoring tools in support of investigations.

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment

Reports to: Manager Fraud Analytics
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.