Home Care Scheduling Clerk (Clerk III)

QUALIFICATIONS
* Grade 12 education (MB standards)
* Post-secondary education in a health-related discipline relevant to the position
* Two (2) years experience providing customer service in a professional setting
* Minimum of one (1) year experience working in a staff scheduling capacity (i.e Procura or QHR) in a collective agreement environment
* One (1) year related administrative experience
* Other combinations of education and experience may be considered
* Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
* Demonstrated organizational skills, and the ability to work independently
* Demonstrated problem solving and decision making skills
* Demonstrated flexibility to facilitate changes in techniques and procedures in a changing environment
* Demonstrated knowledge and competence of skills and concepts related to the position
* Demonstrated communication skills
* Ability to respect and promote confidentiality
* Ability to perform the duties of the position on a regular basis
* Ability to respect and promote a culturally diverse population
* Ability to work effectively and maintain positive working relationships with co-workers, clients and within interdisciplinary team

POSITION SUMMARY:

Working within an interdisciplinary team, the Home Care Scheduling Clerk III is responsible for the scheduling and assignment of client visits by the Home Care Direct Service Staff . The Home Care Scheduling Clerk III is also responsible for the administrative functions related to service implementation, scheduling, and maximizing services and resources.

RESPONSIBILITIES:

Overview:

1. Maintains individual employee schedules in the Electronic Scheduling Program;
2. Responds to service requests and changes in services from the Home Care Case Coordinator and or Direct Service Nurse (DSN), and identifies staffing resources available;
3. Processes service requests according to priority through consultation with Home Care Case Coordinator and/or DSN;
4. Provides assigned worker with assignment information;
5. Notifies assigned worker of resumption and/or termination of service;
6. Communicates with clients regarding scheduling as needed;
7. Maintains Home Care client information in accordance with established guidelines;
8. Completes timekeeping responsibilities as applicable;
9. Adheres to PHIA and FIPPA legislation;
10. Documents concerns and refers to their respective supervisor;
11. Responds to calls from staff;
12. Plans and coordinates replacement staff as required as per Human Resource Policies and applicable Collective Agreements, consult with the Supervisor as needed;
13. Refers employee performance concerns to their respective supervisor;
14. Identifies self-learning needs to their respective supervisor as needed;
15. Works within the scope of the position;
16. Other duties as assigned.