Client Care Coordinator

QUALIFICATIONS
* Baccalaureate Degree in Nursing or Psychiatric Nursing
* Eligible for active practicing licensure as a Registered Nurse or Registered Psychiatric Nurse with applicable regulatory body in the province of Manitoba
* Three (3) years within the past five (5) years applicable clinical nursing and/or mental health experience specific to the unit of supervision
* Curent Non-violent Crisis Intervention (NVCI) certification
* Current Applied Suicide Intervention Skills Training (ASIST) certification
* Evidence of Management and/or Nursing Leadership Education
* Current Basic Cardiac Life Support (BCLS) Training, as delineated in Prairie Mountain Health Policy PPG-00002 CPR Training
* Relevant experience in discharge planning and bed utilization
* Province of Manitoba Class 5 Drivers License, or equivalent from province of residence, and access to a personal vehicle to provide service within Prairie Mountain Health.
* Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
* Demonstrated organizational skills and ability to work independently
* Demonstrated problem solving and decision making skills
* Demonstrated flexibility to facilitate changes in techniques and procedures in a changing environment
* Demonstrated knowledge and competence of skills and concepts related to the position
* Demonstrated communication skills
* Ability to respect and promote confidentiality
* Ability to perform the duties of the position on a regular basis
* Ability to respect and promote a culturally diverse population
* Ability to work effectively and maintain positive working relationships with co-workers, clients and within interdisciplinary team

POSITION SUMMARY:

The Client Care Coordinator, acting as a member of a multidisciplinary team, functions under the vision, mission, values and strategic priorities of Prairie Mountain Health. The Client Care Coordinator is responsible for the supervision and provision of direct patient/resident/client care across the full continuum of health. The Client Care Coordinator plans, organizes, coordinates and evaluates the overall programs as related to client services. These include participation in human resource management (nursing), fiscal management, information management, and environmental control management (nursing) on a day to day basis. The Client Care Coordinator is responsible for personal professional development, and promotes ongoing staff development, and team building. The Client Care Coordinator provides overall nursing leadership, which includes facilitating the integration of local programs and services, and acting as the point of first contact with/for individuals in the community.

The Client Care Coordinator is also responsible for the overall utilization of beds for assigned units, including facilitating and coordinating the movement of clients through the admission, transfer, and discharge processes. The position will liaise with psychiatrists and internal and external programs and agencies on matters related to client movement. The Client Care Coordinator will participate in the development of guidelines and educational strategies in consultation with the Mental Health management team and provide support to ensure staff are competent in their skills. The position will participate in decision-making with management, the Chief of Psychiatry/Medical Director Mental Health, and the Vice President Medical Services/Diagnostic Services/CMO that result in an effective admission, transfer and discharge processes and the optimal utilization of Programs and Facilities.

The Nurse IV recognizes and fulfills their professional responsibilities by practicing in a manner consistent with professional obligations to take actions as per the Canadian Nurses Association Code of Ethics for Registered Nurses and Registered Psychiatric Nurses, The College of Registered Nurses of Manitoba Standards of Practice for Registered Nurses, The College of Psychiatric Nurses of Manitoba Standards of Psychiatric Nursing Practice, the scope of practice as defined by the Registered Nurses Act, and the Registered Psychiatric Nurses Act, and other Provincial and Federal legislation.

RESPONSIBILITIES:

Overview:

1. Permanently assigned responsibility for the nursing activities and staff on a specified unit on a twenty-four (24) hour basis.
2. Ensures the unit staff are scheduled on a daily basis in accordance with baseline budget, daily patient census and applicable overtime procedures.
3. Administers annual MNU and MGEU vacation procedures.
4. Approves special vacation day requests, banked overtime requests and banked recognized holiday requests.
5. Responsible for the overall utilization of beds for assigned units, including facilitating and coordinating the movement of clients through the admission, transfer, and discharge processes, in consultation with medical/psychiatry staff, nursing, and other professional staff. Works with the management team, regional, and provincial staff to address/improve access to psychiatric beds.
6. Participates in the application of the region’s Attendance Support and Assistance Program in the following manner: Promoting regular attendance, Reviewing monthly and/or quarterly absenteeism reports in relation to use of income protection., Inquires with employees as to the reasons for absences and provides this information to the Manager who may then determine if further steps are required and the Manager will then assume the responsibility for any such process., Participates in any additional meetings to provide clarity as required.
7. Participates in the application of the region’s performance appraisal program: For employees covered under the MNU Collective Agreement prepares and finalizes for signature by the out of scope manager the probationary and bi-annual performance appraisal and participates in the performance appraisal to provide clarity as required, For employees not covered by the MNU Collective Agreement prepares, finalizes and presents the applicable performance appraisals., Coaches and identifies learning opportunities to support professional practice of the direct care providers in the delegated unit.
8. Applies vacancy management to the respective unit/ program.
9. Applies the appropriate Human Resources staffing procedures to ensure the respectful unit/ program is adequately staffed and takes action to mitigate vacancies.
10. Co-ordinates patient care activities with the health care team in a prioritized and planned approach to achieve pre-established patient care outcomes.
11. Provides direct nursing care to patients and families as necessary.
12. Makes patient care judgments with other members of the patient care team by assessing, planning, implementing and evaluating care, as evidenced in documented nursing care plans.
13. Provides support and feedback to patient care team in the implementation of individualized nursing care.
14. Maintains current knowledge of patient status within the unit/clinical area; notifies appropriate personnel of any significant unusual situations.
15. Assists in the effective and efficient provision of staff resources to meet patient needs in the unit/clinical area (For example, day to day shift assignments).
16. Assists in the achievement and maintenance of nursing standards in accordance with overall professional and facility/regional standards.
17. In collaboration with the service team, identifies and recommends actions that will improve functioning of the unit/clinical area.
18. Promotes and maintains a positive working climate within the unit/clinical area.
19. Coordinates specific components of a clinical program as applicable (For example, patient and family conferencing, discharge planning, medication reviews etc.).
20. Participates in the development and review of unit/clinical/facility policies and procedures.
21. Participates in quality improvement, risk management, client concerns and utilization statistical activities.
22. Assists staff to maintain clinical expertise as new methods and techniques are developed and introduced, as based on research findings.
23. Functions as a resource to the public and other departments/programs regarding direct patient care activities.
24. Ensures documentation is complete and is consistent with facility/regional policy including that of the health record, transfer sheets, incident reports, etc.
25. Coaches and facilitates performance of direct care providers in the designated area.
26. Provides mentorship for new staff and supports the learning of students.
27. Other duties as assigned.