Intensive Case Manager - Continuous Opening

Reporting to the Supervisor, Homelessness Services, this position provides intensive case management services to individuals who are experiencing chronic homelessness and may be living with severe and chronic mental illnesses, addictions issues, and/or in recovery. Intensive Case Managers provide facilitation and support from a trauma-informed approach, ensuring hospitality, dignity, and respect during their stay at the Bridge Housing Program. The worker will collaborate with staff from the homelessness sector to assist individuals with moving through the Bridge Housing Program and into permanent housing through a progressive engagement approach. This will identify the needs of clients and assist them with referrals to appropriate services, to provide active listening and crisis intervention when needed. The Intensive Case Manager will assist individuals to meet their basic needs and provide linkage to formal supports and services; services will be provided 24 hours daily.

• College Diploma or a University Degree in social services, social work, or a related discipline
• Current certification in First Aid/CPR
• Nonviolent Crisis Intervention training or willingness to be certified
• Naloxone training or willingness to be certified
• Understanding and Managing Aggressive Behaviour (UMAB) training an asset

• Minimum 2 years experience working with the homeless population
• Knowledge and utilization of client-centred, trauma-informed approaches
• Knowledge of harm reduction practices
• Experience working with people who are chronically homeless
• Knowledge and experience in addictions, mental health, concurrent disorders, trauma, poverty, and gender-based violence are an asset
• Experience providing person-centered, trauma-informed, anti-racist anti-oppressive informed services and supports to individuals with diverse experiences and identities
• An understanding of Housing First principles
• An understanding of/or demonstrated practice of crisis intervention
• Knowledge and understanding of local community resources an asset

• Written communication and computer skills sufficient to perform documentation and related administrative duties
• Verbal and interpersonal communication skills sufficient to relate to patients, families, and other healthcare professionals in a calm and professional manner
• Strong advocacy, problem solving, de-escalation, mediation and negotiation skills
• Demonstrated teamwork, problem solving, and leadership skills sufficient to deal with crisis situations.
• Ability to handle confidential information with diplomacy and discretion.
• Ability to work under pressure and in crisis situations
• Skills in counseling, addictions, housing, community outreach, concurrent disorders, and general aspects of physical health are an asset.
• Demonstrated ability to form relationships based on trust and empowerment.
• Working knowledge of Homeless Individuals and Families Information System (HIFIS) an asset.

• The Bridge Housing Program operates 24 hours per day, 7 days per week, 365 days per year.
• Work is performed independently within established work procedures, departmental procedures, and safety procedures, as well as within regional policies and procedures.
• In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Vulnerable Sector Records Check.
• Ability to work flexible hours including days, evenings, nights, weekends, and holidays.
• Demonstrated experience working with individuals with severe mental illness and capable of maintaining objectivity in order to perform consistently with the philosophy and objectives of the Bridge Housing Program.