UX Researcher - Teams Growth

Microsoft Teams is seeking a UX Researcher with a proven track record for delivering compelling user experiences that are usable, seamless, impactful solutions, deeply rooted in customer needs. In this role, you’ll be part of the team responsible for Teams Growth - specifically focused on communications and collaboration solutions for our SMB customer base. You will work closely with Designers, Product Managers, and Engineers to define and deliver innovative solutions that empower people and teams to work more effectively and efficiently.

The ideal candidate is passionate about putting customers front and center while creating solutions to complex problems that empower our users to be more productive, efficient, and successful. Our diverse team of researchers and designers who work on a variety of products including, but not limited to Microsoft Teams, SharePoint, OneDrive, Planner and more, will provide an environment where you will thrive and grow professionally. This is an amazing opportunity to have a positive impact on millions of users with your innovative and creative work. We approach our problem space with empathy for our customers, as well as a drive to innovate and evolve the product. We are building partnerships with teams across Microsoft, functioning as scenario and customer experts to solve real customer problems.

If this sounds like you, please apply!

Our Culture

We are part of the CxD organization which is a diverse team of UX Researchers, Designers, Producers, Content Writers, Creatives, and UX Engineers who partner closely across disciplines. The CxD Research team is known for research excellence, collaboration, and our supportive culture.

We are a high-performing team that challenges ourselves to live the Microsoft philosophies around inclusive culture and growth mindset. Local mentoring rings and communities allow us to learn from each other and grow. We focus on having inclusive interactions that foster productive dialog. We are dedicated to the work of creating a strong, inclusive, and transparent culture - a safe place to do our best work!

We have a proven track record of delivering strong business results with key metrics to track our successes and failures. We are a truly hybrid work environment with team members across US, Canada, India and China. We have built a strong culture, embraces our diversity, celebrates our successes, and learning from our mistakes.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

This is a unique opportunity for someone who thinks and works strategically and is motivated to drive impact in a fast-paced team. Microsoft Teams is part of the Microsoft 365 family, bringing opportunities to work across teams at Microsoft to deliver innovative and coherent solutions. Experience in UX research methods throughout the product cycle is critical for customer and product impact. The following are core expectations of this position:

• Work alongside multidisciplinary team members (product, design, engineering, data science) to identify and prioritize research questions, efforts & goals
• Support a balance of evaluative, foundational and strategic research efforts in alignment with team priorities and needs
• Plan and execute mixed-methods research projects using a variety of methodologies, including ethnography, contextual inquiry, diary studies, concept testing, benchmarking, competitive analysis, usability testing, and other appropriate qualitative and quantitative research techniques
• Continually monitor secondary research sources (both internal and external) such as academic research and industry reports to stay informed about relevant industry & research trends
• Effectively synthesize, communicate and engage the team in research findings to advocate for and ensure key insights & recommendations are actioned
• Create and manage UX research knowledge that is leveraged across design and engineering teams and across products when appropriate
• Balance rigor with scrappiness in alignment with fast paced product development cycles - regularly delivering high-quality, durable research outputs that inform, derisk and influence decision making
• Leverage a variety of digital research tools to support your work (e.g. UserTesting, Respondent, dScout, Marvin, Copilot, etc.)
• Contribute to, and elevate the research craft of the team - cross-pollinate learnings and experiences with other CxD Researchers
• Embody Microsoft’s culture and values

• Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience
  • OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 2+ years User Experience Research experience
  • OR equivalent experience.