Senior Product Manager

It’s hard to understate the importance of Frontline Workers (FLWs) to the world economy and to our society. From Healthcare professionals to Retail store associates, FLWs make up 2B+ of the global workforce but are currently underserved by technology. Frontline communications play a major role in enabling FLW productivity. We on the Microsoft Teams team deeply understand and respect that in order to digitally transform business processes and industries, we need to deliver to our customers the best in productivity and comms tools tailored to the unique needs of Frontline Workers.  

One common aspect across all frontline workers is that they are scheduled for work by their managers. They need easy access to these schedules – their own when they are off-shift to plan their life; and of their team’s when they are on-shift to communicate and collaborate. Frontline managers rate shift management as one of the most important (and cumbersome) tasks. Shifts capability on Teams addresses these needs by offering self-serve shift management capabilities – empowering workers to have control on when and where they work. Managers can leverage open shifts, workflow automation, and AI tools to reduce time spent on schedule management. We are looking for a creative and ROI driven product thinker who can deliver delightful experiences for schedule management to make Teams the best employee engagement application for frontline workers and managers. 

We are looking to hire a Senior Product Manager to join our team. This is a senior individual contributor role in a critical product area - in this role, you will operate at a strategic level to see where the puck is going, you will deeply empathize with customers and build products that meet their needs, and you will mobilize the organization through shared goals and roadmaps. You will be responsible for identifying market opportunities, defining product scenarios that drive Growth, working with design on user experiences, creating clarity on technical engineering work, and generating energy with stakeholders. To do this well – you will be the model of cross-team collaboration and be able to prioritize the next set of investments that will move the needle.  

This role requires someone who can combine outstanding critical thinking, deep quantitative analysis and superior executive communication skills to define product the direction by influencing down, across, and up.