Warranty Engineer

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Role Summary

The Warranty Engineer is responsible for overseeing the day-to-day warranty tickets, preparing reports, driving parts and cost related analysis.

Key Responsibilities

• Understand customer warranty agreements and requirements.
• Track incoming warranty returned parts ensuring that customer response timing requirements are being met.
• Assist in swift implementation of containment actions, engaging necessary Engineering or Manufacturing personnel.
• Work with a team to generate problem solving reports (8D, 5Y, Fishbone, Is/Is not, etc.) that may be shared with internal or external customers, and be capable to engaging relevant functions into problem solving, such as Quality, Engineering etc
• Work directly with customers to report, problem solve and help reduce warranty concerns with end users of Magna produced products.
• Generate warranty presentations for management and customers to increase awareness, establish priorities and get buy-in on appropriate actions.
• Guide Warranty Technicians to determine proper warranty analysis methods and review results.
• Participate in CIP (Continuous Improvement Processes) activities. May work on projects involving cost reduction, warranty reduction, or evaluation of new equipment, etc.
• Maintain customer charges trackers, analyse debit notes be a decision maker for those charges acceptance/rejections within requirements set
• Develop and Maintain troubleshooting Work Instructions, Provide trainings for other technicians
• Support with any other assignments in Quality Assurance Laboratory

Key Qualifications/Requirements

Education

• Electrical or Mechanical Engineering Degree

Experience

• Minimum 1.5 years of relevant engineering and/or hardware/software troubleshooting/development experience
• Knowledge of OEM warranty systems including PRAS+, EWT, WIS, PartLink, PRTS is a plus
• Ability to communicate with external customers and suppliers, occasionally in times of high visibility/increased pressure.
• Ability to lead a team and drive continuous improvement
• Proven experience working with cross functional teams to complete daily tasks and projects.
• Effective communication skills to collaborate with Customer and internal stakeholders
• Knowledge/experience of Microsoft Office (Word, Excel, PowerPoint, Project)
• Strong problem-solving skills to identify and troubleshoot issues that may arise.
• Ability to travel occasionally to customer locations