Assistant Customer Service Manager

Overview:

To assist in ensuring the proper and effective functioning of the front end staff to ensure efficient and courteous customer service.

passion & commitment to customer service is a key driver for our Company

Duties and Responsibilities:

• Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience
• To assist in the directing and supervising of all front end staff to secure efficient and courteous customer service;
• Assume responsibility of managing and scheduling the department in the absence of the Customer Service Manager;
• To support the Customer Service Manager in performance management of unionized employees;
• To complete monthly and weekly recaps to review with the Customer Service Manager and Franchisee;
• To ensure completion and follow up on produce tests, as required;
• Ensure compliance with Company and Legislative requirements as it relates to lottery sales, cashier audits, quarterly signoffs, PCI, etc;
• To complete reports and maintain accurate data from swedamart;
• To reconcile, investigate and elevate any concerns in overs and shorts in cash and lottery sales;
• To assist in the processing and balancing of all types of tender received in adherence with Company policy and procedures;
• To update and maintain accurate information in the computerized registers;
• To operate a cash register and serve the public in a courteous manner;
• To solve any customer/employee complaints or problems while left in charge of the department;
• To perform other duties, as assigned.

The Ideal Candidate Would Possess:

• Exceptional customer service skills

• The ideal candidate must possess a minimum of 3 years’ cashier experience in a retail grocery environment.
• Office and management experience is a definite asset;
• Flexibility to work a variety of hours including days, evenings, and weekends;
• Ability to work in a fast-paced environment, under pressure;
• Excellent organization, communication and interpersonal skills.

Chez Fortinos, nous attribuons notre succès à notre souci de préserver nos valeurs fondamentales : des aliments super frais, un personnel bien formé, la propreté du magasin et, par-dessus tout, un service à la clientèle supérieur et amical. Si cela vous ressemble et que vous êtes ouvert(e) d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail au détail dynamique, postulez aujourd’hui.

Nous sommes engagés à créer un milieu de travail diversifié et inclusif.
Si nous communiquons avec vous au sujet d’une offre d’emploi ou pour une entrevue, veuillez nous indiquer si vous avez besoin de mesures d’adaptation.

REMARQUE: L'employeur mentionné dans le présent affichage est une société indépendante (" franchisé ") à qui Loblaws Inc. a accordé une licence pour l'utilisation de la ou des marques de commerce " Fortinos ". Les candidats embauchés par un franchisé seront des employés du franchisé. Aucune relation d'emploi ou relation similaire ne sera créée entre le candidat et Loblaws Inc. ou ses sociétés affiliées.