Regional Manager, Patient Service Centres

Reports to: Director, Patient Service Centres

Vacancy status: This posting is for an existing position.

Purpose of the Role

The Regional Manager, Patient Service Centres, will play a leadership role and leverage expertise of the business to effectively execute and quickly adapt strategies to ensure operational excellence, optimal customer and employee experience. Focus on driving high performance across all initiatives and ensure consistency within the laboratory portfolio as measured by company goals and KPIs that drive a profitable portfolio.

Your responsibilities will include:

• Monitors individual markets and competitive activity within those markets and provides feedback to leadership team.
• Ensures that corporate goals for operational excellence and customer services levels are achieved.
• Aligns processes and reporting across the regions.
• Assesses, recommends, and implements revenue opportunities.
• Identifies, evaluates, recommends strategies; implements appropriate courses of action for enhancing operational efficiencies to improve overall profitability.
• Oversees the implementation of new programs and initiatives to ensure that vendors, suppliers, and internal and external partners continue to meet the needs of the business.
• Identifies cultural differences and nuances and recommends adjustments regarding the evolving customer experience.
• Manages escalated customer questions or concerns.
• Partners with internal and external customers to continuously improve their experience and to implement initiatives, i.e. marketing, financial, human resources.
• Anticipates and delivers products and services to meet our customers changing needs by listening to our customers and by understanding our competitors and markets.
• Participates in project management and new initiatives, as required.
• Leads, coaches, and manages a team of Managers/Supervisors to develop and sustain a high-performing team.
• Inspires, motivates, engages, and develops employees by creating a compelling vision, setting goals and objectives, and continuously providing feedback and coaching.
• Manages human resources, including selection, onboarding, training, performance management, compensation, disciplinary actions, development and retention, and terminations.
• Demonstrates strategic leadership with an understanding of tactical execution along with leading and managing high-performing teams.
• Performs effective time management, communications, decision making, presentation, human relations, client relationship management, and organization skills.
• Conducts succession planning.
• Conducts various administrative tasks, generates reports, etc.
• Builds a safety-first culture through leadership and development.

What you bring to the role:

• Bachelor’s degree in sciences or healthcare related focus or equivalent experience.
• Minimum of 7 years of demonstrated management success in leading teams.
• Excellent competency in business management and financial acumen.
• Strong display of analytical capability, creating and analyzing complex data sets and taking action.
• Experience developing relevant management relationships in the marketplace and external alliances and channels in the healthcare industry.
• Demonstrated ability to effectively lead a large, geographically distributed and organizationally complex team in a fast paced and dynamic environment.
• Ability to understand the long-term strategy and short-term execution to support multi-year visions.
• High energy performer who operates as part of a team and whose enthusiasm inspires and motivates teams, peers, and customers.
• Understanding of the Canadian healthcare environment and provincial hospital networks.
• 50% - 75%.
• Occasional overnight travel, often with short notice.
• Valid Class 5 Driver’s license.
  ** This role is supportive of Vancouver Island, Interior and Northern BC as well as Saskatchewan

What We Offer: Salary range: $112,565 – 143,520 CAD annually (commensurate with experience)