Manager, Technical Quality

• Pay Type Salary
• Min Hiring Rate $87,900.00
• Max Hiring Rate $112,000.00

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Status: Full Time
Schedule: Monday - Friday
Additional Requirements: N/A
Number of Positions: 1
Start Date: ASAP
Internal Application Deadline: May 8, 2025

This vacancy is for an existing position.

Purpose of the Role:

The Manager, Technical Quality will report into the Senior Manager, Quality & Regulatory Affairs and will provide expert knowledge and leadership in the area of Technical Quality ensuring effective execution and delivery of accountabilities. The Manager will lead the Technical Quality team and provide medical laboratory technical and quality consultation to the Medical Scientific Team, Lab Operations, Client Services and other areas of LifeLabs ensuring LifeLabs’ practices comply with applicable legislation and regulations. The Manager of Technical Quality will also ensure that standard provincial/national quality processes are designed, implemented and monitored in all phases; pre-analytical, analytical and post analytical.

Your Responsibilities Will Include:

• Provide active leadership and development to all direct and indirect reports, focusing on team engagement and ensuring all individual and team accountabilities are delivered upon
• Provide ongoing leadership and support through National standardization and streamlining of processes, improved support mechanisms and activities in accordance with applicable regulations and legislation including Clinical Laboratory Standards Institute (CLSI) Standards, Diagnostic Accreditation Program of BC (DAP), Accreditation Canada Diagnostics (ACD), and ISO 15189
• Provide technical support to the following disciplines: Chemistry, Hematology, Microbiology, Molecular Diagnostics and Urinalysis
• Oversee and support the discipline specific Technical Quality Specialists in their roles including:
• Verification of instruments/assay (new and on-going)
• Instrument and/or Method selection
• Quality Control
• External Proficiency Programs
• SOP development and revision
• Customer Experience Management (CEM) & Non-Conforming Event (NCE) investigations and follow-up
• Internal Auditing
• External Assessments (DAP, ACD, etc.)
• Monitoring of KPI and supporting action plans
• Support other departments within LifeLabs
• Oversee and support the Laboratory Information System (LIS) Technical Quality Specialist in their role including: intRlab, middleware systems, interfaces and file maintenance
• Escalate identified risks to senior management for consideration and mitigation planning

• Keep current on developments, information, trends, legislation, etc. related to technical quality
• Liaise/cooperate with LifeLabs’ business and strategic partners on shared quality concerns
• In alignment with the Medical/Scientific team, ensure patient safety initiatives are effectively designed and implemented in all processes

What You Will Bring To The Role:

• Degree or Diploma in Medical Laboratory Technology
• Canadian Society for Medical Laboratory Science certification is required
• A minimum of 7 years’ experience as a medical laboratory technologist
• People management experience an asset
• Certification in Lean/Six Sigma and/or Laboratory Quality Management Systems is an asset
• Requires strong Quality Systems knowledge and understanding, to provide expert support to all customers, internal and external
• Proven competence in facilitating the processes used to design, develop, validate, implement, monitor, control and continuously improve a Quality Management System within a regulated environment
• A clear understanding of regulatory enforcement procedures and the business impact of failing to meet external regulatory requirements
• Ability to educate others and promote cultural and procedural change in a Quality Systems environment
• The ability to use sound risk management analysis to assess the regulatory and business impact of prioritizing goals
• Facilitation skills necessary to lead discipline specific teams, and the confidence to conduct audits, issue non-conformance reports requiring corrective actions and follow-up on continued non-compliance
• Requires excellent communication skills both written and verbal
• Requires strong organizational, change and incident and project management skills to ensure that deliverables are achieved on schedule in a controlled manner

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!

• 3680 Gilmore Wy, Burnaby, BC V5G 4M1, Canada