Coordinator, Patient Service Centres

Reports to: District Manager, Patient Service Centres

Purpose of the Role

The Coordinator, Patient Service Centres, supports the Patient Service Centres team in delivering on quality, safety and operational requirements. Provides support for supervisors during planned vacations and absences.

Your responsibilities will include:

• Prepares Operations review audits (PWT playbook/RCIP/customer service).
• Conducts Ops Reviews and supports related processes.
• Conducts routine NCE investigations and follow-up.
• Reviews and signs off on Quality checklists/logs
• Prepares competency assessments and accuracy audits, documents employee direct observations.
• Conducts general audits for first aid, EHS, quality, others as required.
• Conducts weekly simple NCE investigations; escalates more complex cases to local supervisor.
• Prepares for annual internal quality assessments (DAP/ IQMH)
• Ensures Quality Maintenance review and sign-off.
• Creates employee training files.
• Prepares new hire documentation, as needed.
• Prepares controlled documents for audits.
• Prepares minor work orders, Hamster orders and monitors Kanban materials.
• Maintain annual Building Inspections records
• Attends weekly Tier-2 meetings.
• Provides appropriate onboarding for new hires and compliance training; ensures compliance and sign-off of SOP’s.
• Revises SOP’s training (new processes and procedures) as required.
• Assigns Medialab/ MY DEV and maintains records
• Maintain training matrix
• Coordinates EHS audits, FIT testing, and TDG.
• Performs other related duties.

What you bring to the role: 

• High School Diploma or equivalent.
• 1-year previous recent related experience, preferably working in a medical laboratory position
• Computer/data entry skills.
• Ability to work independently and as part of a team.
• Ability to relate positively to customers.
• Highly organized.