Delivery Manager

• Provide project management expertise and lead the effective delivery of multiple mediums to high-complexity projects across a customer group’s portfolio

• Interpret issues and guide teams toward actionable, strategic solutions.

• Act as the key liaison with customer groups, providing updates on project status, timelines, and resource utilization

• Present evaluations of new work requests-including high-level timelines and resource planning-to leadership

• Oversee the daily activities of Business Analysts and Project Analysts within the assigned portfolio

• Conduct project intake meetings, determine responsibilities, and collaborate with service delivery and business unit leaders to develop effective execution strategies

• Prioritize programs and projects based on evolving business needs, resource constraints, risk exposure, and interdependencies

• Monitor project performance through key value metrics to support informed decision-making

• Ensure compliance with service data reporting standards, keeping all relevant project documentation and metrics current and accurate

• Mentor and guide other project managers, fostering accountability and delivery excellence

• Lead stakeholder communications in alignment with ADKAR change management principles

• Manage contract approvals, vendor coordination, and compliance to ensure timely delivery and proper documentation

Qualifications:

• Minimum 6 years of experience in project, program, portfolio management and leading project teams, including other project managers

• Experience managing projects, including vendor-led initiatives for mid to large-size enterprises

• Strong leadership skills, with the ability to motivate teams, resolve conflict, and navigate ambiguity

• Solid understanding of enterprise applications, development practices, system integration and technical infrastructure

• Familiarity with risk management practices and service standards along with working in IS as a shared service provider across multiple business units

• PMP, ScrumMaster, or SAFe certification is a desirable asset along with knowledge of ITIL principles and best practices

• Experience delivering projects using both Agile and traditional Waterfall methodologies

• Strong organizational and multitasking ability, able to manage concurrent project streams

• Proven experience with service management, including incident, request, and demand handling