Customer Service Agent

Description

Reporting to the Base Manager, the Customer Service Agent serves as the main point of contact for ‘Blackcomb Helicopters - A Division of Summit Helicopters' customers, providing exceptional service in person, by phone, and via email. This role manages the full customer journey including reservations, check in, payment processing, waiver completion, and safety briefings while coordinating sightseeing and charter bookings. The Customer Service Agent also maintains the flight calendar and online booking system, supports daily operations through flight-following and coordination, and plays an essential role in ensuring efficient base operations, guest safety, and a positive customer experience.

Summit Helicopters delivers remote helicopter aviation solutions in Western and Northern Canada with one of the largest and most diverse fleets in the industry. Our crew is highly experienced in Western and Northern operations.
We are a one-stop solution when it comes to safe and reliable aviation support. We have the knowledge, experience, and equipment necessary to pair the right aircraft to the task.

Interested? Apply today to join our team!

***This is a resident role based in Whistler, BC. Relocation is required.

Essential Responsibilities

• Greet and assist customers in person, by phone, and via email with professionalism and enthusiasm.

• Provide accurate information on tour packages, charter flights, pricing, schedules, and safety procedures.

• Process reservations, changes, and cancellations to ensure a smooth customer experience.

• Coordinate guest check‑in by verifying identification and administering required waivers.

• Support safe passenger boarding and communicate effectively with pilots and ground crew.

• Maintain accurate schedules and ensure all booking information is up to date across systems.

• Apply check‑in and safety protocols consistently to uphold safety standards.

• Perform flight‑following duties and manage radio communications to support daily operations.

• Coordinate with the operations team to assist with daily workflow and administrative needs.

• Support safe and compliant flight activities through routine administrative tasks.

• Manage the online booking platform and third‑party reservation channels to keep information accurate and current.

• Maintain organized booking records and ensure consistent data flow between systems.

Qualifications

• Minimum two years of office or administrative experience.

• Proficiency with a range of computer programs, including the Microsoft Office Suite.

• Strong interpersonal skills with a commitment to delivering superior customer service.

• Ability to multitask effectively and shift focus quickly in a fast‑paced environment.

• Ability to work independently with minimal supervision while maintaining high accuracy and professionalism

Work Conditions

• Full-time, on-site position based in Whistler, BC and the candidate must be willing to relocate.

• This position requires weekend coverage.

• This position offers a 9 day, 80 hour work cycle.

Additional Information

Summit Helicopters, a member of the Ledcor Group of Companies, delivers helicopter aviation solutions with one of the largest and most diverse fleets in the industry. Learn more at www.summithelicopters.ca

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email.

., Whistler, BC