Description
La technologie de la vitre d'automobile contribue à transformer notre façon de vivre la route. Chez Belron Canada, la maison mère de Speedy Glass, Lebeau vitres d'auto et Vanfax nous prenons cela au sérieux, et c'est pourquoi nous investissons sans relâche pour permettre à nos employé.e.s de réaliser leur plein potentiel.
Belron Canada est fière d’offrir un milieu de travail où la diversité, l’équité et l’inclusion sont au cœur de nos valeurs communes.
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Assistant Manager, Retail Operations
As the Assistant Manager, you will play a key role in supporting day-to-day operations while driving an exceptional customer and employee experience. You will be the face of the Service Centre, setting the tone for service excellence, team culture, and operational execution.
You are the face of the brand, the leader of your team, and the driver of customer experience and sales performance-all while living our core values of being Driven, Collaborative, Genuine, and Caring.
What You’ll Do
- Lead as the face of the Service Centre, delivering exceptional, care-driven customer experiences.
- Coach and support the team in identifying customer needs and applying value-based selling to reach business goals.
- Build and sustain a customer-first culture for both internal and external stakeholders.
- Champion local marketing and community initiatives that strengthen brand presence and engagement.
- Develop a high-performing, accountable team through ongoing coaching, clear expectations, and recognition.
- Foster a supportive, collaborative environment where people are motivated and empowered to succeed.
- Model our core values-collaboration, integrity, care, and accountability-in every interaction.
- Partner with the SCM on scheduling, labour planning, and daily resource management to maintain operational consistency.
- Oversee adherence to safety, operational, and customer experience standards.
- Lead workflow management, problem-solving, and escalation handling to ensure smooth daily operations.
Who You Are
- A customer-centric, people-first leader passionate about service excellence, coaching, and performance results.
- A values-driven professional who leads with care, collaboration, integrity, and accountability.
- Experienced in leading teams, managing performance, and overseeing daily operations (1+ years in a leadership role).
- Sales-oriented with a track record of driving revenue in dynamic, customer-facing environments.
- Energized by high-interaction roles that build strong customer relationships every day.
- A strong communicator and motivator who inspires confidence and teamwork.
- Adaptable, solution-focused, and thrives when tackling new challenges.
- Background in retail, hospitality, telecommunications, mobility, or automotive service is a strong asset.
Why Belron Canada will bring out your best:
- You will be able to see the results of your work and are given the opportunity to try new things.
- Forget unpredictable schedules and long hours. We have a life and know you have one too.
- Our comprehensive benefits and pension package starts on your first day of employment.
We are a growing organization where opportunities for advancement, training, and skill-development are always coming up. We know job applications can be time-consuming, and your time is important to us. That is why no cover letter is required in be a part of a community. You can make a difference. You can bring out your best.
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Nous croyons qu'une attention sincère peut faire une réelle différence dans l'expérience du client, et cela commence par faire une différence dans la carrière des membres de notre équipe.
Belron Canada possède 325 centres de service, 2 centres de distribution, 27 entrepôts et plus de 1 200 employé.e.s à travers nos 10 provinces Canadiennes.
L'entreprise exploite plusieurs marques de commerce bien connues, notamment Lebeau Vitres d'autos, Speedy Glass, Apple Auto Glass, DURO vitres d'autos, Vanfax et Belron Canada (la maison mère).
Belron Canada est membre de Belron International, le chef de file mondial en matière de réparation et de remplacement de vitres automobiles et de recalibrage des caméras frontales des systèmes avancés d'aide à la conduite (SAAC) dans 29 pays à travers 6 continents.
Notre poursuite de l'excellence nous engage à fournir des soins durables de classe mondiale pour nos communautés et le climat.
Si vous accordez à votre carrière la même valeur que nous accordons à nos employé.e.s et à nos client.e.s, il n'y a pas de meilleur moment pour vous joindre à Belron Canada et faire preuve d'excellence avec nous !
