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Lactanet
Télétravail

Senior Customer Experience Representative

Lactanet

555 boul. des Anciens-Combattants, Sainte-Anne-de-Bellevue,QC
  • À discuter

  • Temps plein

  • Emploi Permanent ,Télétravail

  • Jour

  • Publié il y a 3 jour(s)

  • 1 poste à combler dès que possible

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Avantages

Lactanet is accepting applications for a Senior Customer Experience Representative Full-time position. The Senior Customer Experience Representative provides customer service and data processing support while coordinating daily operations within the Customer Experience department. This position is primarily focused on Customer Service Desk (CSD) activities, serving as the main point of contact for clients, managing customer inquiries, coordinating service requests, and fostering positive client relationships to ensure a high-quality customer experience. This role ensures data accuracy, efficient workflows, and service continuity by prioritizing workloads, resolving operational issues, supporting team members, and implementing approved process improvements. This position is part of a union.

Position Overview

  • Provide customer service and resolve inquiries related to data, reports, billing, and services.
  • Process, verify, and correct data to ensure accuracy and quality.
  • Coordinate daily workloads, priorities, schedules, and team coverage.
  • Investigate data discrepancies and coordinate corrective actions.
  • Monitor operational performance, identify bottlenecks, and address workflow issues.
  • Support and guide team members on procedures and complex cases.
  • Identify opportunities for process improvement and coordinate approved changes.
  • Maintain procedures, work instructions, and training materials.
  • Support onboarding, cross-training, and continuous improvement initiatives.

Working Conditions

Hybrid position, with consideration of remote for the ideal candidate.

How to Apply

If you meet the qualifications for this position, please submit your resume to careers@lactanet.ca with Senior Customer Experience Representative as the subject line.

Environnement de travail

Environnement de travailLactanet0
Environnement de travailLactanet1
Environnement de travailLactanet2
Environnement de travailLactanet3

Compétences recherchées

Qualifications & Experience

  • College diploma in Agriculture or an equivalent qualification.
  • Minimum of three (3) years of relevant experience in customer service, data processing, or operational support.
  • Experience coordinating workloads, resolving operational issues, or contributing to process improvements.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • High level of accuracy, attention to detail, and commitment to customer service.
  • Ability to manage competing priorities, meet deadlines, and support colleagues.
  • Bilingual in French and English, spoken and written, is an asset.

Équité en emploi

Cet employeur souscrit au principe d'équité en emploi et applique un programme d'accès à l'égalité en emploi pour les femmes, les autochtones, les minorités visibles, les minorités ethniques et les personnes handicapées

Exigences

Niveau d'études

Collégial

Diplôme

DEC

Terminé

Années d'expérience

3-5 années

Langues écrites

En : Avancé

Langues parlées

En : Avancé

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