Strategic Account Manager

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.  

As part of KPMG’s strategic commitment to growth, this role within the BC Clients and Markets team, will be responsible for contributing to business development, supporting leadership and the key account team, building and maintaining client relationships, and supporting account based marketing efforts. The Manager works with Lead Partners and Industry Leaders to support revenue growth within the assigned key account portfolio. This is a complex role with responsibility for bringing structure, insight, and foresight to how we present the power of the firm to help our clients create more value,

Account Strategy, Planning and Management

• Manage a key account portfolio which includes co-development of detailed account plans, relationship mapping, opportunity identification, and pipeline management, acting as a strategic advisor to Account Lead Partner
• Drive annual and multi-year account planning based on an in-depth understanding of client priorities and of KPMG’s services and solutions
• Work with the account team to develop and track the client relationship strategy and identify key stakeholders, develop plans and touch point campaigns to strengthen relationships
• Provide guidance and facilitate the development, strategy and execution for both internal and external client meeting deliverables, knowledge sharing and distribution
• Ensure that all parts of the account team have full awareness of the account activities and results, both business and financial results, acting as central point for information related to the account
• Track, measures and reports regularly on regional financial results and activities against goals and objectives
• Share best practices across accounts and advocates for sharing of resources and tools

Pipeline Management

• Work with client service and account team to Identify and qualify business opportunities and relationships
• Incorporate, facilitate and act as a champion for KPMG’s sales methodology on active opportunities and client interactions
• Collaborate with proposal and account teams to leverage KPMG resources (i.e. Research, Communications, Writers and Legal) as required for opportunities

Exceptional Client Service Excellence

• Enable client service excellence through key account teams by being responsive, insightful and connected to the client
• Actively support KPMG’s client feedback program, including formal proposal debriefs, incorporating results into account strategy and future actions

At times, business needs arise, and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job. Likewise, people need extra time to devote to personal matters. Our approach to flexibility is to support our people in achieving balance.

• At least 3-5 years’ experience in account management, consulting professional services
• A University degree in business, finance or related field
• Experience working with senior leadership and excellent communications skills
• Experience in project management including working within demanding deadlines and budgets
• Proficient with MS Office (including Word, Excel, PowerPoint and Outlook)
• Knowledge of sales methodologies and RFP process preferred, marketing and proposal writing experience is an asset
• Familiarity with CRM system is an asset

Keys to your success

• Collaboration – effective team player with strong interpersonal skills, teaming and influencing skills
• Communication – excellent written and oral communication and skills to relay complex issues to audiences of varying seniority and expertise
• Deliverable Focused – Proven track record in delivering high quality projects and initiatives with strong attention to detail
• Financial and Analytical Skills – ability to analyze and interpret financial, market and client data
• Management Presence - facilitates effective meetings, effectively influences partners and team members 
• Managing Resources - demonstrate cross-functional capability, organizational acumen, project/process management, planning, organizing and prioritizing
• Change Management Skills – Drive and adapt to change, be flexible and resourceful, show creativity and learning agility
• Strong Networker – ability to leverage existing contacts and networks and create new relationships and opportunities

KPMG BC Region Pay Range Information

In British Columbia, the expected base salary range for this position is $74,000 to $111,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills, & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best 

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.