Director, Delivery Services - Program Director

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

The Delivery Services Team is seeking a Director – Program Director, a senior leader with deep program management and project management experience, responsible for setting the strategic direction, owning delivery, and ensuring successful outcomes aligned to client expectations and enterprise transformation goals, ideally within Financial Services or ERP delivery environments.

• Own full accountability for the strategic direction and end-to-end delivery of large, complex programs
• Provide executive-level leadership across multiple projects or large-scale transformation initiatives, bringing strong program management and project manager capabilities
• Act as the primary point of accountability to client Executive Sponsors and KPMG Partners for program success
• Define and drive program strategy, ensuring alignment with client business objectives and operating models
• Lead senior stakeholder engagement, influencing executives and sponsors to maintain alignment and momentum
• Establish and oversee robust governance frameworks across all workstreams
• Drive integrated planning, ensuring alignment across scope, timelines, resources, and dependencies
• Lead enterprise-level risk management, proactively resolving complex program risks and issues
• Oversee financial performance including budgeting, forecasting, and overall program profitability
• Lead and mentor senior managers and managers, fostering a high-performing, collaborative delivery culture
• Oversee quality assurance of all major deliverables to ensure adherence to firm and client standards
• Develop and execute executive communication strategies across stakeholders and sponsors
• Lead and scale AI-enabled delivery transformation, embedding AI, automation, and advanced analytics into delivery models to enhance decision-making, efficiency, and program outcomes

• Bachelor’s degree in IT, Computer Science, Business Administration, Commerce, or related field
• 12–15+ years of experience in program management, project management, and transformation delivery, including leadership of large-scale, complex initiatives
• Proven track record of owning and delivering enterprise-level programs and projects end-to-end, in Financial Services or ERP delivery environments
• Strong expertise in governance, risk management, and program recovery strategies
• Advanced financial management experience, including budgeting, forecasting, and commercial oversight
• Exceptional executive stakeholder management and influencing skills
• Demonstrated ability to lead large, multidisciplinary teams in a consulting environment
• Strong negotiation and conflict resolution capabilities in complex stakeholder settings
• Experience in consulting or professional services environments strongly preferred
• Proven leadership in AI-enabled delivery, including designing and implementing AI-driven, data-led delivery models and transformation strategies

Providing you with the support you need to be at your best

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.