Field Service Coordinator Lead

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
• This position can be performed remotely from anywhere within Canada; however, candidates must be willing to work in either the Central or Eastern Time Zone.
• Extensive training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).

What you will do:

The National Dispatch Center (Field Service Coordinator) Team Lead is responsible for assisting with leading a team of Dispatch Coordinators by communicating company and department goals, assisting with administrative duties, and ensuring deadline are met by the team.

Motivates, coaches, and mentors team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.

How you will do it:

• Supports team manager and performs management duties when manager is absent or out of office
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Assists management with hiring processes and new team member training as needed
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
• Communicates deadlines and goals to team members
• Performs service dispatch and supports field operation activities as needed
• Supports strategies to promote team member adherence to company regulations and performance goals
• May conduct team meetings to update members on best practices and continuing expectations
• Generates and shares comprehensive and detailed reports about team performance, mission‐related objectives, and deadlines
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.

What we look for:

• Minimum of 2‐year industry customer service
• Experience in the fire protection industry preferred.
• Team Leadership or supervisory experience
• Strong Oral and Written Communication Skills
• Service dispatch scheduling experience
• Results‐Oriented
• Training Experience highly desired
• Self‐Motivation
• Strong Relationship Building
• Customer Service Skills