Claims Advisor

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience that is focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive Pay

• Comprehensive Benefits Package including Retirement Savings Plan, Extended Health Care, Dental, and Vision

• Paid holidays, paid vacation days, and paid sick time

• Collaborative and innovative work culture

• Dedication to safety through our Zero Harm policy

About Us

Silent-Aire, a division of Johnson Controls, is a global leader in owner equipment manufacturer (OEM) dedicated to providing custom solutions for data center customers. Our product line includes large-scale equipment such as air handling units and modular data centers. We pride ourselves on innovation, quality, and delivering tailored solutions to meet our clients' unique needs.

What you will do

The Claims Advisor is responsible for overseeing all aspects of workplace injury and insurance claims within a manufacturing environment. This includes managing Workers’ Compensation Board (WCB) claims, coordinating return-to-work programs, and ensuring compliance with provincial legislation and internal policies. The role requires strong collaboration with operations, HR, safety teams, and external stakeholders to minimize risk and support injured employees

How you will do it

Claims Management

• Manage and oversee all WCB and insurance claims from incident reporting to resolution.

• Investigate workplace incidents in collaboration with safety and operations teams.

• Liaise with WCB Alberta, insurers, medical providers, and legal counsel as needed.

• Maintain accurate and confidential records of all claims and related documentation.

Return-to-Work Coordination

• Develop and implement modified work and return-to-work programs.

• Collaborate with supervisors and employees to ensure safe and timely reintegration.

• Monitor progress and adjust plans based on medical updates and operational needs.

Compliance & Reporting

• Ensure compliance with Alberta’s Occupational Health and Safety Act and WCB regulations.

• Prepare regular reports on claims trends, costs, and performance metrics.

• Support audits and provide documentation for regulatory or insurance reviews.

Training & Prevention

• Provide training to supervisors and staff on incident reporting and claims processes.

• Identify trends and recommend improvements to reduce workplace injuries and claims.

• Participate in safety committee meetings and contribute to risk mitigation strategies.

What we look for

Required:

• Diploma or degree in Occupational Health & Safety, Human Resources, Business Administration, or related field.

• Minimum 3-5 years of experience managing WCB or insurance claims, preferably in a manufacturing or industrial setting.

• Strong knowledge of Alberta WCB legislation and return-to-work best practices.

• Excellent communication, negotiation, and conflict resolution skills.

• Proficiency in claims management systems and Microsoft Office Suite.

• Certification in disability management (e.g., CDMP, CRTWC) is an asset.

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