Scheduling Systems Education Specialist

Position Summary
Interior Health is looking for an experienced Scheduling Systems Education Specialist to join our team on a full time permanent basis out of our Kelowna location.

What we offer:
- Employee & Family Assistance Program
- Employer paid training/education opportunities
- Employer paid vacation
- Medical Services Plan
- Employer paid insurance premiums
- Extended health & dental coverage
- Municipal Pension Plan
- Work-life balance

About the job:
In accordance with the established vision and values of the organization, the Scheduling Systems Education Specialist is responsible for providing a range of education, planning, instruction and support to patient scheduling staff. This role plans, organizes and delivers training sessions and provides support related to the implementation of patient scheduling software.

Typical duties and responsibilities:

• Develops and maintains educational materials and course curriculums tailored to support administrative and clinical staff on the recommended use of patient scheduling systems by performing duties such as:
o Liaising with vendors and collaborating with other Interior Health Teams to create and/or update end user training materials.
o Developing course content and training schedules using a variety of tools and programs delivered through various mediums.

• Plans, organizes, and delivers virtual and in-person, one-on-one and group training/educational sessions on the recommended use of clinical information systems relevant to patient scheduling services in accordance with adult learning principals by performing duties such as:
o Communicating and collaborating with clinic management and staff on training needs and training schedules.
o Liaising with designated users to understand training needs/requirements.
o Leveraging Digital Health Patient Scheduling Team skill sets to assist with the delivery of education to end users as required.

• Supports the adoption and implementation of recommended patient scheduling workflows by performing technical demonstrations and providing ongoing training and support tailored to end users in a variety of program areas. Refers issues as required to analysts, operational teams and/or appropriate resource person in accordance with established guidelines.

• Provides coaching and facilitation support to improve office and clinical workflow efficiencies through the optimized use of relevant clinical information systems based on the individual needs of a clinic or program area. Identifies workflow challenges and recommends possible solutions or resources to improve efficiencies such as the use of templates, letters and reports.

• Supports the adoption of best practices and supports continuous quality improvement.

• This position will be required to travel in accordance with IH policies, to various IH sites to deliver education programs and consult with end users as required/directed. A moderate to extensive travel requirement is expected.

• Provides input into the development of department standards, methods and procedures.

• Performs other related duties as assigned.

Qualfications
Education, Training and Experience:
Grade 12, completion of a recognized two (2) year diploma program in adult learning/education or computer systems technology, plus two (2) years recent, related experience or an equivalent combination of education, training and experience. Valid Class 5 Driver’s License.

Skills and Abilities:
• Ability to type.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to organize work.
• Physical ability to carry out the duties of the position.
• Ability to operate related equipment.