Access Team Analyst

Position Summary
Interior Health is looking for a Access Team Analyst to join the team on a full time permanent basis from our Kelowna location.

What we offer:
-Employee & Family Assistance Program
-Employer paid training/education opportunities
-Employer paid vacation
-Medical Services Plan
-Employer paid insurance premiums
-Extended health & dental coverage
-Municipal Pension Plan
-Work-life balance

About the job:
In accordance with established vision and values of the organization, the Access Team Analyst performs a variety of duties to ensure the provision of effective maintenance and support of information system access throughout Interior Health according to established policies, procedures and standards.

Typical duties and responsibilities:
• The Access Team Analyst processes requests for access to the information systems throughout Interior Health by performing duties such as gathering required information from users and clinical/business analysts and troubleshooting access issues.
• Provides support of system access for both internal and external customers by gathering details of problems encountered, analyzing, investigating, and documenting the issues and providing a timely resolution.
• In accordance with established procedures reviews and processes External User Access and Service Provider Access requests to ensure access compliance criteria are met, and if not, liaises with appropriate individuals to resolve issues.
• Assists other Access Team Analysts, Coordinator, or Manager in developing educational training requirements; provides related training to meet the learning needs of new Access Team staff and users in accordance with established policies, procedures and standards.
• Participates in continuous quality improvement activities by performing duties such as providing input/feedback to the Manager (or designate) on work procedures and opportunities for process improvement.
• Assists with orienting new staff by performing duties such as demonstrating work procedures, and demonstrating use of office equipment/systems.
• Performs other related duties as assigned.

Qualfications
Education, Training and Experience:
Grade 12, graduation from a recognized degree or diploma program in computer programming or an equivalent combination of education, training and experience.

Skills and Abilities:
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Ability to organize work.
Ability to operate related equipment.
Physical ability to carry out the duties of the position.