Client Service Specialist, Specialized Markets

Our client, a respected national leader in group benefits and health trust administration, is seeking a Client Service Specialist (Specialized Markets) to join their Vancouver team. This is an excellent opportunity for an experienced benefits professional who thrives in a client-focused, detail-oriented environment and enjoys managing complex cases with a high degree of autonomy. If you value flexibility, strong internal culture, and meaningful work, this role offers all three.

Benefits & Perks

• Hybrid work environment (1-2 days/week remote)
• Competitive salary + annual bonus
• Strong vacation and benefits package
• Professional development support
• Engaged, supportive, and respectful workplace culture
• Stable organization with long-term growth opportunities

Responsibilities Client Service & Case Management

• Act as the primary contact for client, advisor, and carrier inquiries
• Manage complex client cases, plan updates, reporting, and issue resolution
• Prepare plan amendments, appeals, reports, and presentation materials

Meetings & Coordination

• Coordinate and attend client meetings
• Prepare agendas, meeting materials, minutes, and ensure follow-up items are completed

Projects & Workflow

• Support cross-departmental project execution and client deliverables
• Identify process improvements and support workflow enhancements
• Manage project timelines and oversee documentation and payments through Accounting

Executive Support

• Provide administrative and operational support to the VP, Specialized Markets
• Liaise with internal/external stakeholders and manage action items

Communications & Documentation

• Draft and review correspondence, reports, and presentations
• Maintain organized and confidential files and documentation systems

Qualifications

• College Diploma in business administration or related field
• Minimum 8 years of experience (group insurance experience is a significant asset)
• Experience with Health Trust administration preferred
• Proven strength in client service and case management
• Excellent organization, accuracy, and ability to manage multiple priorities
• High level of integrity, professionalism, and discretion with confidential information
• Strong communication skills (written and verbal)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

At Aplin - together with our brands CompuStaff and Impact Recruitment - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.