Claims Supervisor (TPA Team) BC

Our client, an international independent adjusting firm, is seeking a Claims Supervisor to oversee a high-performing team of adjusters within their commercial lines division. This is a fully remote opportunity open to candidates across Canada, with flexible working hours and occasional in-person collaboration if needed. The successful candidate will step into a leadership role in one of the country’s largest commercial claims teams, with a strong focus on casualty and liability files.

Responsibilities

• Supervise a team of 12-14 adjusters, providing mentorship and guidance.
• Ensure the team meets performance targets, including time capture and file health KPIs.
• Oversee claims handling in casualty-focused, multi-line environments (e.g., product liability, third-party property damage, professional liability).
• Collaborate with leadership to maintain client satisfaction and data accuracy.
• Manage quality assurance, coaching, and file review without holding your own caseload.
• Support strategy implementation and maintain team performance and development.

Qualifications

• 8+ years of experience in claims adjusting, with 2+ years in a supervisory or leadership role.
• Solid understanding of multi-line commercial claims.
• Must be licensed in all Canadian provinces (Quebec licensing is not required).
• CIP designation preferred; progress toward designation also accepted.
• Background in managing adjusters in a high-volume, client-sensitive environment.
• Strong communication, coaching, and problem-solving skills.

Benefits & Perks

• Salary: Competitive, based on experience.
• Vacation: 3-5 weeks depending on tenure.
• Personal Leave.
• Schedule: 35-hour work week with core hours from 10 AM to 3 PM EST.
• Work Arrangement: Fully remote, with optional in-person collaboration.

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.