Our company
Hikvision is a world leading AIoT solution provider with video as its core competency, and manufactures an extensive suite of comprehensive products and solutions for a broad range of vertical markets.
As a full service, end-to-end security solutions provider, Hikvision Canada Inc. employs a number of experienced professionals across the country. Offices which include state of the art customer experience showrooms, are located in Toronto, and Montreal. As industry experts with a team approach, Hikvision brings innovative technologies to the market, working alongside partners through the entire business cycle. Hikvision is dedicated to supporting the needs of customers and remaining a trusted advisor to partners.
Position Summary
The Account Manager – Sales (Internal Job Title: Pre-Sales Solution Manager) is responsible for driving B2B sales across commercial, industrial, and wholesale sectors. This role focuses on identifying and supporting major project opportunities, developing tailored product solutions, and aligning sales strategy with customer needs.
The incumbent collaborates with Sales, Product Management, and R&D teams to deliver effective solutions, support business development, and guide internal training. Strong technical understanding of security systems and a client-focused approach are essential to success in this role.
Key Responsibilities
Sales Strategy & Business Development
- Analyze market trends and customer needs to position products or services effectively.
- Identify and solicit prospective clients through networking, referrals, and cold outreach.
- Collaborate with marketing teams to ensure consistent delivery of brand messages across field operations and customer touchpoints.
- Develop strategic plans for new product lines by aligning market opportunities with business growth objectives.
- Establish and standardize sales policies and procedures to drive performance, compliance, and operational efficiency.
- Coordinate and optimize regional and divisional sales operations to enhance territory coverage and sales effectiveness.
- Lead, oversee, and evaluate sales team activities across commercial, industrial, wholesale, and retail sectors to ensure alignment with revenue goals.
- Represent the company in international trade by managing import/export relationships and ensuring compliance with global trade regulations.
Client Solutions & Proposal Development
- Assess client needs and technical requirements to deliver customized, value-based solutions.
- Develop reports, proposals, and presentations to illustrate product/service benefits.
- Quote pricing, credit terms, warranties, and delivery timelines aligned with client specifications.
- Communicate technical solutions clearly and provide input into solution design.
- Collaborate with specialists to tailor offerings to project specifications.
Relationship Management
- Foster strong, long-term relationships with clients and key stakeholders.
- Act as the primary point of contact to address client inquiries and resolve service-related issues.
- Deliver technical training to clients’ staff for equipment operation and maintenance.
- Lead negotiations and support the sales team in closing major deals.
Market Intelligence & Reporting
- Monitor competitor activities, product innovations, and industry trends to inform sales tactics.
- Contribute to forecasting and reporting using CRM and sales software tools.
- Provide market and client feedback to inform product and R&D teams.
- Analyze sales data and market research to improve business outcomes.
Sales Operations
- Determine pricing, credit terms, delivery schedules, and warranty terms based on client requirements.
- Communicate campaign messages to prospects and clients.
- Ensure documentation, contracts, and agreements are complete and compliant with company policies.
Experience and Specialization
- Minimum of 5 years of related client management in a related industry.
- Proficient in English, with the ability to communicate effectively in both written and verbal forms in a professional environment.
- Possess a Bachelor's degree or equivalent combination of education and related work experience.
- Familiar with LAN (Local Area Network) communication protocols and network environments.
- Strong computer and technology skills, including:
- Proficiency in Microsoft Office Suite: Excel, Word, Outlook, PowerPoint
- Experienced in using Salesforce CRM platform
- Skilled in spreadsheet tools and database management systems
- Comfortable working with networking and communication software
- Capable of managing electronic mail systems efficiently
- Experience with security system equipment.
- Demonstrated work experience in the areas of:
- Product development, from concept to implementation
- IT service delivery, ensuring quality and continuity of technical support and infrastructure
- Specialized knowledge in the following technical areas:
- Project management
- Industrial electronics
- Closed-circuit television (CCTV) systems
- Cameras
Personal suitability
- Strong communication and interpersonal skills in English (oral and written)
- Strategic thinker with initiative and time management abilities
- Client-focused with ability to handle technical and service-related challenges
- Adaptable, team-oriented, and organized under fast-paced and physically demanding conditions
- Comfortable with minimal supervision and managing heavy workloads
Additional Information
- Must be able to travel; valid driver’s license and own vehicle required; willingness to travel
- Work setting: hybrid (in-person and remote)
- Location: Urban area, telecommunications equipment & security solutions industry
- Criminal background check and references required
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Group insurance benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Team building opportunities
Annual OTE Earnings: $120,000
Work location: 2355 Skymark Ave, Suite 300, Mississauga ON, L4W 4Y6
Interested parties should apply for this job through our website or by submitting their applications to: hr.ca@hikvision.com
