Patient Family Experience Care Specialist

Position #: 205684

Expected Start Date: May 19, 2026

Union: OOS

Facility: Saskatchewan Health Authority

City/Town: Saskatoon

Department: Director Office - Patient Family Centered Care and Area Engagement

Type: Full-time regular

FTE: 1

Shift Information: Days, Standby

Number of Hours per Rotation: 5 shifts of 7.5 hours per 1 weeks

Relief: No

Float: No

Salary or Pay Band: As per Terms and Conditions of Employment

Travel Required: Yes

Job Description: Reporting to the Manager of Quality & Safety, the Patient Safety Specialist supports the SHA in the identification, analysis, trending and reporting of safety events, patient safety concerns and in developing program/service improvement actions and specific initiatives related to  improving the quality and safety of care and services, as well as increasing patient and family involvement in safety reporting and follow up.

They facilitates the development of recommendations and actions to mitigate risk of reoccurrence with operational ownership, ensures legislative requirements are met, develops clinical safety policies and safety reporting, maintains the Critical Incident database, supports the development of patient safety reporting processes and databases. and provides SHA employee safety education and training.

Human Resources Exemption: No

Experience

• 3-5 years' experience working in a complex, multi-stakeholder environment
• Five (5) years leadership experience

Licenses

• Valid Class 5 driver's license

Other Education and Training

• Undergraduate degree or an equivalent combination of education and experience
• Undergraduate degree or diploma in a healthcare or management related discipline
• Licensed, and in good standing, with regulatory body, if applicable

Competencies

• Capability to transform systems: Encourage and support innovation
• Mobilizes people, inspires and leads by example
• Analytical skills
• Critical thinking skills

Knowledge and Abilities

• Proven ability to collaborate and partner with a wide variety of stakeholders
• Knowledge in the Saskatchewan health care system
• Commitment to quality, safety, and improvement striving towards zero harm
• Ability to lead and coach others
• Strong interpersonal skills
• Knowledge in organization's goals, vision, mission and values
• Knowledge in First Nation and Metis history in Saskatchewan
• Ability to adapt to and implement change
• Knowledge in the Truth and Reconciliation Commission Calls to Action
• Knowledge in applicable human resource functions and disciplines
• Exemplifies ethical practices, professionalism and personal integrity
• Knowledge in applicable legislation and standards
• Committed to delivering on patient and family centred care
• Commitment to a diverse, representative workforce and cultural safety

Other Information

• For more information on the city of Saskatoon please visit https://www.saskatoon.ca/
• Travel within Saskatchewan