Benefits Services Officer

Closure Date: June 24, 2026, 11:59 PM CST

Position #: 190056

Union: Out of Scope

Bargaining Unit: OOS - 3sHealth T&C

City/Town: Regina

Facility: 3sHealth

Department: Employee Benefits

Type: Full-time temporary

Expected Start Date: August 4, 2026

Expected End Date: August 4, 2027

Number of positions: 1

Hours of Work: 1 week rotation 

Salary: Pay Band 2 ($53,796 to $69,933)

About the Role

3sHealth is seeking a Benefit Services Officer to join our Employee Benefits team. In this role, you will provide world‑class customer service to plan members, health care employers, and unions participating in the Employee Benefit Plans. You will play a key part in supporting members throughout the lifecycle of their benefits, including enrolment, disability, life insurance, and retirement.

This is an excellent opportunity for a customer‑focused professional who thrives in a fast‑paced environment, enjoys problem‑solving, and is passionate about delivering accurate, compassionate service.

What You’ll Do

Customer Service & Communication

• Respond to inquiries from plan members, employers, dependents, and authorized agents via phone, email, and written correspondence
• Provide clear, accurate, and timely information regarding benefit entitlements, claims, and processes
• Conduct expectation‑setting calls with members applying for disability benefits
• Prepare and send correspondence using established templates
• Document all interactions thoroughly and follow through to resolution

Benefits Administration & Claims Processing

• Process benefit applications and forms accurately and on time
• Review and record disability forms from members, employers, and physicians for adjudication
• Support life insurance and dismemberment claims by identifying eligible beneficiaries and liaising with insurers
• Prepare personalized retirement packages outlining benefit entitlements
• Review audit reports and update eligibility and member records to ensure data accuracy

Plan Knowledge & Operational Excellence

• Maintain a strong understanding of eligibility rules, enrolment, disability, retirement, and life insurance provisions across all Employee Benefit Plans
• Stay current on policy and plan changes
• Participate in system testing, process improvements, and service level tracking
• Uphold confidentiality, security, and workplace safety standards
• Contribute positively as part of a collaborative, cross‑functional team

What You Bring

Education & Certifications:

• Diploma in Business Administration or a combination of education and directly related experience
• CEBS designation (completed or in progress) is considered an asset

Experience:

• Minimum three (3) years of experience in customer service and/or the insurance industry

Skills & Competencies:

• Strong verbal and written communication skills
• High attention to detail with the ability to manage multiple priorities
• Proficiency in Microsoft Office and related systems (minimum 30 wpm typing speed)
• Ability to quickly learn and apply complex benefit plan provisions and systems
• Proven customer‑service mindset with a commitment to continuous improvement
• Ability to work collaboratively while also managing independent responsibilities
• Alignment with 3sHealth values and commitment to the Employee Benefit Plans Promise

What We Offer 

At 3sHealth, we value our culture of collaboration and continuous improvement, and we are honored to have been named one of Saskatchewan’s Top Employers for ten consecutive years. We are an organization dedicated to employee engagement and proudly celebrate our commitment to Truth and Reconciliation, and diversity and inclusion initiatives.

3sHealth has excellent opportunities for increasing levels of responsibility, personal growth and challenge. We offer a comprehensive benefits package not limited to:

• Four (4) weeks’ vacation leave upon initial hire (accrued) and 12 scheduled days off (pro-rated)
• Enhanced dental and extended health plans
• Group life insurance coverage
• Flexible spending plan: employees can choose between the health spending account and the lifestyle spending account
• A robust Employee and Family Assistance Program (EFAP) that includes counselling, legal and financial services, amongst others
• Access to the Saskatchewan Health Employees’ Pension Plan (SHEPP)