Business Clerk

As a member of the Telecommunications Department, the Business Clerk provides client-centred services supporting paging and switchboard operator scheduling. The Paging Administrator part of the clerk role is responsible for managing our fleet of pagers including repairs and replacement, programming, medical resident/clerk rotations and maintaining inventory, submitting charges to Finance, running queries and updating paging related files in Startel. The Scheduling Coordinator part of the clerk role maintains and organizes schedules for the department in accordance with the collective agreement including day to day staffing needs of the switchboard operators and  adjustments due to sick time and vacation. The scheduler is responsible for reviewing and revising time and labour data into Kronos and ensuring pay data is captured in accordance with established policies, procedures, collective agreement provisions and ESA. The clerk will also be responsible for ordering department supplies and clerical duties of the department. The clerk provides back up support for the On-Call Schedule Coordinator.

Grade 12 education
Graduate of community college secretarial or office administration program or demonstrated current related experience
Medical Terminology Certificate or demonstrated knowledge equivalent to Medical terminology certificate (subject to testing)
Keyboarding 45 wpm (subject to testing)
1 to 2 years experience in working with a high volume switchboard operation and paging system, programing and dealing with a high volume of calls
Demonstrated excellent computer skills in a variety of computer applications such as MS Office Suite (Office, Word, Excel) (subject to testing)
Demonstrated excellent skills in Startel call centre system or similar inbound call centre technology in a medical environment
Demonstrated knowledge of Meditech, Emergency Procedures
Demonstrated high level of accuracy and attention to detail in all aspects of assigned work
Experience in staff scheduling
Demonstrated excellent communication skills both written and verbal
Ability to prioritize workload and function independently in a busy multitasking environment with frequent interruptions; demonstrate problem solving, critical thinking, time management and organizational skills.
Ability to deal with various hospital departments effectively and collaboratively
Understand and respects the healthcare confidentiality requirements associated with patient information and working in a hospital environment
Demonstrate ability to contribute effectively and cooperatively in a team environment and with various services within the hospital environment
Ability to apply knowledge of relevant guidelines, policies, procedures and/or process as required in the role.  Seeks direction when appropriate
Demonstrates adaptability, flexibility and the ability to learn and grow knowledge and skills
Demonstrates initiative in taking appropriate actions to resolve problems within the context of the job requirements