Booking Clerk

The Booking Clerk is under the direction of the Diagnostic Services Business Manager and is accountable to the Business Coordinator and Clinical Manager. As a member of a Multidisciplinary Health Care team, the Booking Clerk is responsible for booking all types of Diagnostic Services exams and procedures. The Booking Clerk mediates between patients and families and physicians (both internal and community). The booking Clerk works directly with Radiologists, Technologists and Nursing staff to facilitate the exam/procedure process.

1. Graduate of community college secretarial/medical office administration program or 2-3 years of recent relevant medical office experience.
2. Previous experience in Diagnostic Services.
3. Demonstrated Medical Terminology related to Diagnostic Services.
4. Demonstrated proficiency in scheduling and navigating in the Epic Health Information System environment.
5. Demonstrated knowledge and skill in using computers, MS Windows, Outlook, World
6. Demonstrated proficiency in keyboarding and typing skills (minumum 40 wpm)
7. Demonstrated ability to communicate effectively with patients, families, and other members of the healthcare team, both verbally and written.
8. Understanding of privacy and confidentiality policies
9. Demonstrated ability to work in a fast paced environment
10. Critical thinking skills with the ability to work independently.
11. Minimum 1-year previous booking experience preferred.
12. Medical Terminology, computer and typing skills will be tested.