Information Technology Assistant - Co-op (Summer 2025)

Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort in both guest facing and behind the scenes roles, we have something for everyone.

Some of our guest facing opportunities include working on the Food and Beverage or Recreation and Leisure teams. Our Guest Services and Shuttle teams, or the FH Fine Food and Starbucks teams are also great opportunities to be in guest facing roles. During the summer months you could join the Marina or the Nest Golf Club.

If you are looking for a job that ensures the fundamental operations of our Resort run smoothly and typically work away from guests, our Culinary, Security, Maintenance, Landscaping, and Housekeeping teams would be a great fit for you.

Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort.

Colleague Perks
- Complimentary golf (friends and family rates for your Guests)
- Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.)
- Discounts at Friday Harbour retailers and restaurants
- Group medical and dental benefit coverage*
- Company matched pension plan and optional savings plans*
- Employee Assistance Program and free Headspace membership
- Exclusive Friday Harbour corporate partner discounts
- Training and development opportunities
- Colleague events and appreciation activities

* Privileges are subject to review and change.

Role Summary

The Systems Support Assistant Co-op plays a vital role in assisting end users with the operation and functionality of our software applications. Acting as a liaison between various business units, the Systems Support Assistant Co-op analyzes needs, assists in implementation, provides training, and offers ongoing support for all Resort business and systems applications. This includes guest-facing solutions and back-of-house configurations, encompassing data management and reporting.

Responsibilities

• Provide business application support in the form of installation, setup, configuration, reporting and ongoing support for Resort business systems including point of sales, property management systems, financial systems and Office 365
• Document and track matters through help desk applications or project management information system
• Provide group and individual end user training on key business applications including business application processes
• Provide end user support and problem resolution either on-site or via telephone, e-mail, and other vehicles of communication
• Constantly seek opportunities for business and systems process improvement
• Stay current with system information, changes and updates
• Communicate solutions in a user-friendly, professional manner
• Follow up with end users to ensure issue has been resolved
• Assist colleagues with providing basic technical support with software, hardware and network problems
• Prioritize help desk tickets according to severity
• Troubleshoot matters related to network printer, PC hardware, email, internet, VPN and local area network access
• Support department with setup and installation of various applications and hardware components and cabling
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required
• Other duties as assigned

Requirements

• Enrolled in a recognized university program majoring in computer science or equivalent field.
• Strong academic performance.
• Previous experience in supporting business applications is an asset.
• Must possess excellent customer service skills
• Strong verbal and written communication skills
• Ability to multi-task in a fast-paced environment
• Must be responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions

• Must be able to work flexible hours including evenings, weekends and holidays
• Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
• Stand, sit or walk for an extended period of time or for an entire shift
• Reach overhead and below the knees, including bending, twisting and pulling

Join our team and make every day feel like Friday.

*All candidates must be legally eligible to work in Canada. Friday Harbour is unable to assist candidates in obtaining Canadian work authorization.

*Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce. Friday Harbour is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.