Hospitality Attendant (Summer 2026)

Role Summary

The Hospitality Attendant is responsible for the arrival and departure experience of all guests within the outlet/building. A Hospitality Attendant must interact with guests and ensure that the guests experience is memorable. A Hospitality Attendant may at times collect payment, take orders, and serve drinks or food. They will also be responsible for the execution of their respected opening and closing duties.

Responsibilities

• Welcome and acknowledge every guest with a smile, eye contact and a friendly verbal greeting using the guests’ name when possible
• Manage reservations, waitlists, and walk-ins using the restaurant’s booking system
• Answer phone calls regarding reservations, hours, menus, and general inquiries
• Receive and record guest’s reservations and assign tables
• Greet guests and determine the number in their party
• Guide guests through the dining room and provide any required assistance
• Seat guests by finding a clean, available table, pulling out chairs and placing menu in front of guest
• Assign tables and update floor plans throughout service
• Move and arrange tables, chairs and settings and organize seating for groups with special requirements
• Ensure place settings are appropriate and each guest has a standard place setting for the required meal period
• Check menus to ensure they are current, clean, plentiful and wrinkle-free
• Ensure guests are having an enjoyable experience
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
• Communicate with the kitchen to ensure proper service
• Monitor dining room for seating availability, service, safety and wellbeing of guests
• Monitor dining room flow to help ensure efficient seating and balanced sections
• Assist servers by clearing tables, refreshing water and bringing out food to guests
• Work closely with servers, managers, and kitchen staff to support smooth operations
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required
• Other duties as assigned

Requirements

• At least one year of customer service or hosting experience
• Smart Serve certification
• Knowledge of basic sanitation controls and use of cleaning supplies
• Must possess excellent customer service skills
• Experience with reservation and POS systems (e.g. OpenTable, MICROS, Xola) is an asset
• Strong verbal and written communication skills
• Detail-oriented and works with a high degree of accuracy
• Ability to multi-task in a fast-paced environment
• Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions

• Must be able to work flexible hours including days, evenings, nights, weekends, and holidays
• Required to move, lift, carry, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Stand, sit or walk for an extended period of time or for an entire shift
• Reach overhead and below the knees, including bending, twisting, and pulling
• Move over sloping, uneven, or slippery surfaces