Food and Beverage Manager

Role Summary

The Food and Beverage Manager is responsible for overseeing the daily operations of the food and beverage offerings across the resort. This position oversees the development and implementation of strategies including developing our brand service strategy and brand initiatives. The Manager ensures the food and beverage service operations exceed our targeted customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the resort’s food and beverage financial performance.

Responsibilities

• Oversee the day-to-day operations of the outlets and food and beverage service offerings resort wide
• Establish and maintain open, collaborative relationships with leadership and the food and beverage team
• Provide guidance and direction, including setting and monitoring performance standards
• Ensure inventory control measures are adhered to for all service areas of the resort to include daily, weekly and monthly inventory of beverage items.   
• Coach and support food and beverage leadership team to effectively manage food and beverage cost and variable controllable expenses
• Develop a food and beverage strategy that is aligned with the brand’s business strategy and lead its execution, collaborating work with our marketing team
• Provide the leadership, vision and direction to bring together and prioritize the Food and Beverage goals in a way that will be efficient and effective
• Understand associate positions well enough to perform duties in associates’ absence
• Develop and manage food and beverage budget through measurable performance indicators
• Identify opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change
• Maintain service standards and enhance quality of service and offerings in partnership with the Director and culinary leadership team
• Assist in development and implementation of food and beverage training and development of food and beverage associates
• Improve service by communicating and assisting individuals to understand guest needs, providing feedback and individual coaching when needed
• Set expectations and hold food and beverage leadership team accountable for demonstrating desired service behaviours
• Responsible for food and beverage compliance and create action plans for guest satisfaction improvement
• Work with leadership team to determine areas of concern and develop strategies to improve financial performance
• Establish challenging, realistic and obtainable goals to guide operations and performance
• Focus on maintaining profit margins without compromising guest or employee satisfaction
• Develop means to improve profit, including estimating cost and benefit, exploring new business opportunities
• Ensure that all legal requirements are consistently adhered to in licensing including alcohol purchase, storage, service of and inventory control measures are monitored and controlled
• Ensure that regular, on-going communication occurs in all areas of food and beverage
• Stay aware of market trends and introduce new food and beverage products and concepts to exceed customer expectations, generate increased revenue and ensure a competitive position in the market
• Monitor the actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed
• Develop relationships with key suppliers, in alignment with business plan
• Coach and develop associates through career development and advancement opportunities
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required
• Other duties as assigned

Requirements

• Degree or diploma in hotel and restaurant management or related major
• 5 years’ experience in the food and beverage, culinary or related professional area
• 2 years’ experience in a comparable position in a luxury hotel or resort operation
• International Wine Education Guild (IWEG) or the Wine & Spirit Education Trust (WSET) levels 1 and 2 will be considered an asset
• Excellent knowledge of all aspects of food and beverage operations including inventory controls and menu compilation
• Smart Serve certification
• Comprehensive knowledge of fine food, wine and service
• Excellent knowledge of all aspects of food and beverage operations
• Excellent guest service and problem resolution skills
• Must possess excellent customer service skills
• Must be computer literate. Previous experience with Silverware and Maestro will be considered an asset
• Strong verbal and written communication skills
• Detail-oriented and works with a high degree of accuracy
• Ability to multi-task in a fast-paced environment
• Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions

• Must be able to work flexible hours including evenings, weekends and holidays
• Required to move, lift, carry, pull and place objects weighing less than or equal to 30 pounds without assistance
• Stand, sit or walk for an extended period or for an entire shift
• Reach overhead and below the knees, including bending, twisting and pulling

This is an existing vacancy.