Virtual Health Clinical Lead

Fraser Health is the second largest health system in Canada with over 48,000+ staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver and the Fraser Valley.

Are you looking for a career that will allow you to make a positive difference in the lives of others? As Virtual Health Clinical Lead you will use your clinical and Virtual Health experience to support the transformation of care by leading the clinical planning of new Virtual Health services.  In this role you will work in close collaboration with leaders and clinical teams to advance health care services and ensure the alignment of current, emerging and best practices for the provision of virtual care.

Build on your career experience as you:

• Lead, plan, develop, implement and evaluate new or redesigned virtual health services to support care improvement priorities while ensuring alignment with operational requirements and provincial mandates.
• Function as a strategic resource for the Virtual Health and Clinical management team.
• Provide coordination and consultation within a change management and clinical service context to ensure optimal design and use of virtual care practices, workflows and service models.
• Provide clinical guidance, support and consultation to clinicians and clinical leadership regarding the application of virtual health practice within the assigned program/service area(s).
• Collaborate with clinical teams to support and/or inform the service delivery changes through workflow assessment and redesign.
• Coordinates with corporate and clinical partners to ensure clinical practice, technology requirements, and privacy and security standards are met.
• Act as an advisor to clinical leaders regarding assessment of impacts of incorporating virtual health into service delivery, from an organizational, operational, workforce and systems perspective.

We look for you to have:

• Bachelor’s degree in Nursing, Allied Health Science and/or other relevant clinical field.
• Seven (7) years recent related clinical experience in a health care environment
• Five (5) years' experience responsible for managing and leading program development and/or quality improvement initiatives/projects, or an equivalent combination of education, training and experience.
• Preferred candidates have recent experience in a clinical operation leadership role within a clinical area/program and change management training.
• Experience with redevelopment projects and virtual health will be an asset.
• Valid BC Driver’s License and access to a personal vehicle for business-related purposes.

An equivalent combination of education and experience will be considered.

We are currently recruiting for a regular full time opportunity primarily working remotely with an office located at Central City in Surrey, BC. An ideal location with access to rapid transit, on site-gym and shopping services as well as other amenities. This work may require occasional in-person visits to meet with clinical teams in the Health Authority.

If this sounds like the ideal role for you, here are more reasons why you should apply:

• A career that offers you the opportunity to work in a fast growing and exciting organization with health care providers who are excellent in their respective fields.
• Phenomenal opportunities for support and management roles are available as you advance within the organization.
• Competitive salary package, including comprehensive health benefits coverage.
• A chance to create a difference in the world of health care.

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. 

Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines).  Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Curious to know what it’s like to work here? Like us on Facebook(@fraserhealthcareers), follow us on Twitter & Instagram(@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Leads the planning, implementation and evaluation of sustainable virtual health practices. Ensures related clinical operations and service delivery models are efficient, effective, meet initiative objectives, are aligned with provincial mandates around care management and delivery, and support integration across programs and services to ensure and support client safety, quality care management and delivery.

1. Leads, plans, develops, implements and evaluates new or redesigned virtual health services to support care improvement priorities while ensuring alignment with operational requirements and provincial mandates; incorporates current evidence-based clinical practice with organizational change methodologies in the redesign or creation of clinical programs that transform virtual service delivery, culture and system structure.
2. Functions as a strategic resource for the Virtual Health and Clinical management team; provides coordination and consultation within a change management and clinical service context to ensure optimal design and use of virtual care practices, workflows and service models; and identifies and/or resolves issues encountered to ensure the new or redesigned clinical programs are ready for implementation.
3. Provides clinical guidance, support and consultation to clinicians and clinical leadership regarding the application of virtual health practice within the assigned program/service area(s); collaborates with clinical teams to support and/or inform the service delivery changes through workflow assessment and redesign; and coordinates with corporate and clinical partners to ensure clinical practice, technology requirements, and privacy and security standards are met.
4. Acts as an advisor to clinical leaders regarding assessment of impacts of incorporating virtual health into service delivery, from an organizational, operational, workforce and systems perspective.  Informs the development of standard resources to assess the ability of clinicians/programs to incorporate virtual health into service delivery; promotes awareness and knowledge of virtual health practices and tools with clinical, professional practice, and education partners to enable clinical improvement activities.
5. Participates in virtual health communities of practice in the development, implementation and evaluation of virtual health standards, competencies and clinical tools consistent with professional, legal and ethical requirements.
6. Promotes an evidence-based virtual health practice environment by promoting the use of research findings in virtual health practice, systems and tools; and identifies the educational needs of staff and supports the development/delivery of virtual health training to provide quality services to clients.
7. Develops and/or recommends tools and mechanisms to measure, monitor and evaluate the progress and identify the outcomes of virtual health initiatives to improve care, service delivery and utilization; provides support to those with operational accountability in the design and/or redesign of processes, systems and tools to collect information to aid in decision making, planning and continuous improvement; monitors outcomes and produces regular reports on the status of various clinical initiatives for review and follow up.
8. Links and networks with other publicly funded health organizations, professional associations and the technology community to keep abreast of relevant changes and innovations.

Bachelor's degree in Nursing, Allied Health Science and/or other relevant clinical discipline.

Seven (7) years recent related clinical experience in a health care environment including five (5) years' experience responsible for managing and leading program development and/or quality improvement initiatives/projects, or an equivalent combination of education, training and experience. Preferred candidates have recent experience in a clinical operation leadership role within a clinical area or program and change management training.

Valid BC Driver's License and access to a personal vehicle for business-related purposes.

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Working knowledge of change methodologies and tools coupled with a  strong understanding of the health care system.
• Knowledge of other health care disciplines and their role within the health care continuum.
• Ability to influence leaders, physicians and staff at all levels to embrace and take action on change management initiatives.
• Demonstrated critical thinking and analytical skills.
• Demonstrated leadership skills.
• Excellent communication, presentation, client service skills; both written and spoken.
• Ability to organize workload and priorities to ensure deadlines are met.
• Ability to develop and nurture an environment where quality improvement principles are embraced and utilized on a continuous basis.
• Demonstrated understanding and commitment to client focused care.
• Ability to prioritize and handle multiple projects and initiatives.
• Proficiency in Microsoft Office Suite: Project, Excel, PowerPoint, Word.
• Physical ability to perform the duties of the position.