Vice President, Clinical Operations - Integrated Health Services Area (South)

Fraser Health is seeking a Vice President, Clinical Operations, Integrated Health Services Area (South). This is an executive role responsible for operational excellence through the delivery of high-quality, safe, and accessible care across a designated Integrated Health Services Area and designated clinical programs spanning the organization, including community and acute care settings.

The Vice President will be grounded in strong operational discipline and will lead the development and execution of strategies that drive consistent performance and measurable improvements across clinical operations in quality, safety, and experience for those we serve, as well as for staff and medical staff. The Vice President will also apply deep insight into local and regional population health needs to advance provincial priorities through the thoughtful expansion of services, innovation, and the redesign of integrated, community-based systems of care.

Reporting to the President & CEO, this role leads a large, diverse portfolio and plays a key role in shaping system-wide performance, ensuring clinical excellence, and stewarding resources across one of British Columbia’s fastest-growing regions. This transformative journey includes Fraser Health’s first smart hospital – the New Surrey Hospital – and the introduction of new medical learners through the newly established Simon Fraser University Medical School.

This is a unique executive opportunity to shape standards, drive accountability, and leave a lasting impact on Canada’s health care system, aligned with Fraser Health’s strategic priorities and commitments to Indigenous cultural safety and the Fraser Partnership Accord. The Vice President is both strategist and builder, translating vision into measurable outcomes for the communities we serve.

To find out more about this exciting opportunity, contact executive.recruitment@fraserhealth.ca.

#LI-DNI

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Vice President, Clinical Operations reports to the President and Chief Executive Officer and is accountable for operational excellence by leading the delivery of high quality, safe, and accessible care across a designated Integrated Health Services Area and designated clinical programs that span the organization and include community and acute care settings.

Grounded in strong operational discipline, the Vice President leads the development and execution of strategies that drive consistent performance and measurable improvements across clinical operations in quality, safety and experience for those we serve, and staff and medical staff. This role ensures that evidence-informed, ethically grounded, and equity-based decision-making guides operations, service planning, delivery, and resource allocation to meet the diverse and evolving needs of the population and workforce and make efficient use of public resources.

Working in partnership with the Executive Leadership Team, medical staff, clinical leaders, and community partners, the Vice President advances coordinated, system-wide performance and service excellence in alignment with legislative, policy, and accountability requirements. The Vice President is accountable for a large and diverse geographic region and applies deep insight into local and regional population health needs to advance provincial priorities through the thoughtful expansion of services, innovation, and redesign of integrated, community-based systems of care.

The Vice President is committed to advancing reconciliation and health equity, ensuring Fraser Health’s obligations to First Nations, Métis and all indigenous peoples are upheld through culturally safe, respectful, and inclusive practices. This role champions cultural humility, ethical leadership, and environments where staff, medical staff, families and the people we serve feel valued, supported, and safe to thrive.

Master’s Degree in Health, Business Administration or a related field.

Fifteen (15) years or more of recent, related experience including that at the senior leadership level of a complex health organization involving leadership of the development, implementation and evaluation of complex service delivery systems.

COMPETENCIES:

Clear, Caring, Courageous Leader

• Proven ability to build a shared sense of purpose with clear priorities and expectations.
• Invests in team growth and development, and makes an honest effort to see, hear, and value all perspectives.
• Takes smart risks to find new solutions and can make tough decisions when needed for meaningful impact.

Key Competencies & Behaviours

• People-Centered Ethos: Leads with a mindset to improve and support the experience of people we serve. Demonstrates an understanding of the experience of people served by Fraser Health with a vision and encourages a culture that motivates leads and staff to commit to provide excellent care and outcomes.
• Strategic Thinking: A “systems thinker” with the intellectual depth and experience to lead and influence change. A strategic thinker with the ability to develop a vision for the future of Fraser Health and translate that vision into impactful strategies and actions to deliver quality and accessible care
• Delivers Results: Action-oriented mindset, energized by challenges and seizing opportunities. Balances strategic planning with being outcome-focus; drives mission, vision, values. Empowers others to achieve excellence. Perseveres despite resistance and roadblocks, striving for continuous improvement.
• Political Acumen: Understands how to navigate through complex structures and stakeholder relationships, both internally and externally. Demonstrates diplomacy and anticipates needs, balancing Fraser Health’s and provincial priorities. Considers impact to communities and other interest holders in decision-making.
• Builds Healthy & Inclusive Teams: Creates a great workplace by supporting the mental health, well-being and safety of our people and promotes work/life balance. Provides effective feedback, holds themselves and our people accountable, encourages personal and professional development as part of engagement and retention strategies. Focuses on continuous improvement and building high-performing teams. Believes in the importance of building diverse & inclusive leaders and teams and promotes cultural health and safety.
• Digitally Oriented & Data Savvy: Understands the value of digital enablement—including artificial intelligence, machine learning, and emerging technologies—to drive efficiencies, leverage data insights for decision making, and stay current on tools and innovations
• Interpersonal Skills: Demonstrates strong emotional intelligence: self-aware, navigates interpersonal relationships judiciously and empathetically; highly skillful at listening to and consulting with a diverse range of interest holders. Knows how to lead through influence and authority and is a skilled negotiator. Practices continuous and effective communication articulates clear and meaningful expectations and outcomes.
• Financial Stewardship: Strength in the management and oversight of financial resources, ensuring effective and ethical use of public resources to achieve Fraser Health’s organizational goals and objectives. A skilled experience in budget management, resource allocation, financial reporting, forecasting, and analysis, risk management, internal controls, and compliance with care, integrity, and a focus on long-term sustainability.
• Resilience in Change & Uncertainty: Champions change by creating agile plans and strategies to improve health service delivery; pivots to meet the needs of an uncertain and complex environment. Resilient through change and able to recover quickly and learn from failure. Inspires teams to move forward with tenacity and shared purpose.
• Collaborative Mindset: Ability to partner effectively with both internal and external stakeholders, values and learns from differences. Seeks to break down silos and foster an environment of teamwork.

Professional/Technical Capabilities

• Comprehensive knowledge of current healthcare issues, trends, government directives, legislation, and provincial health care policies.
• Proven experience and demonstrated strong leadership and program management in the clinical/medical health care community including experience in multi hospital acute, complex ambulatory settings and community health settings.
• Proven ability to lead large, multi-site portfolios and to integrate services across the continuum of care, including primary care implementation.
• Demonstrated experience in leading and implementing a comprehensive change management process in a complex environment.
• An understanding of the United Nations Declaration on the Rights of Indigenous Peoples Act and Declaration on the Declaration Rights of Indigenous Peoples Act.
• Demonstrated ability to build collaborative working relationships, including integration of teams, and to communicate in a manner that is clear, compelling, and credible.
• Demonstrated experience in knowledge management initiatives that includes the identification of people and cultural issues and experience in the shaping of an organizational environment that values an individual’s knowledge.
• Ability to operate as a strategic business partner, build partnerships (internal and external), reach consensus and negotiate to conclude a process
• Demonstrated understanding and knowledge of the principles and practices of health system management and administration combined with sound working knowledge of planning concepts related to budgetary, staffing, quality and strategic planning methods and health system change.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
 
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.
 
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
 
Together, we are the heart of health care.
 
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IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.