Project Coordinator, Patient Education, Professional Practice

Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver and the Fraser Valley.

We currently have an exciting opportunity for a Full Time, Project Coordinator, Patient Education, Professional Practice position to provide support to the team at Central City located in Surrey, B.C.

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

Take the next step and apply so we can continue the conversation with you.

All new hires to Fraser Health must have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Project Coordinator, Patient Education coordinates the development and revision of patient health education materials in support of clinical programs and the work of professional practice across Fraser Health. Reporting to the Leader, Patient and Family Centred Care, utilizes evidenced-based principles of plain language and health literacy to review, edit, and evaluate the readability and understandability of patient health education materials. Identifies and collaborates with key stakeholders to achieve deliverables, facilitate input and discussion, develop and deliver related educational activities, and guide document review processes. Assesses current and future impact of patient health education materials, issues and trends, and provides related recommendations aimed at enhancing the patient experience across Fraser Health.

1. In support of clinical operations, reviews, edits, and evaluates the readability and understandability of language used in patient health education materials using a variety of tools, methods, and evidence-based principles/standards of plain language and health literacy. Researches health literacy standards and methodologies, interviews stakeholders to understand objectives, and assesses health communications to ensure appropriateness for varying literacy levels and the material's intended purpose.
2. Collaborates with a variety of stakeholders, other areas within professional practice, and subject matter experts including clinical operation/practice leaders, and diversity and communications experts; guides and promotes the health education development process, ensures health education materials meet plain language and health literacy best practices/standards, and helps to integrate health literacy practices into the development, implementation and evaluation of strategic priorities related to enhancing the patient experience.
3. Develops and revises educational resources based on health literacy priorities, literature, resources, and best practices. Identifies education needs and plans, delivers and evaluates related education activities.
4. Identifies current and future impact of patient health education materials, issues and trends; involves stakeholders in review and assessment processes as appropriate. Prepares reports, presentations and updates of patient education activities, completed deliverables, and future recommendations.
5. Assesses process and service delivery needs including document management systems and databases to ensure functionality and accessibility.
6. Facilitates input and discussion on a range of professional practice issues specific to health education materials.
7. Encourages and facilitates stakeholder/shared work teams in the engaging of patient advocacy groups in the review of health education materials.

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Comprehensive understanding of plain language and health literacy principles and practices.
• Advanced knowledge in planning, developing, writing, and implementing heath education materials that meet the intended audiences' needs.
• Ability to translate complex health information into plain language.
• Knowledge of adult learning theories and principles and the ability to teach others.
• Understanding and appreciation of diverse cultures, languages, and perspectives related to health.
• Ability to coordinate related projects with a variety of stakeholders.
• Ability to use related desktop software applications related to material development, research, reports, databases and presentations.