Lead, Transportation Demand Management & Commuter Services

Bring your demonstrated leadership and consultation skills to this exciting opportunity as a Lead, Transportation Demand Management & Commuter Services, Fraser Health's Integrated Protection Services team. In this role, you will work with the coordinator in leading the TDMCS program for Fraser Health, Provincial Health Services Authority, and Providence Health Care. Your ability to work effectively and in collaboration/consultation with internal and external stakeholders will make you an ideal candidate for this role. 

Build on your education and career experience as you:

• Work with the Coordinator in the development, implementation, maintenance and evaluation of the TDMCS program, policies, practices and procedures for the Organization.
• Receive feedback regarding the performance from contracted services and work to resolve issues in a timely manner.  Escalate issues as needed to the Coordinator.
• Work with Coordinator in tracking, monitoring and reporting on TDMCS project progress including expenditures, timelines and milestones to determine if the project initiative is moving forward based on established project deadlines and budget allocation.
• Make recommendations on corrective actions to the Coordinator.
• Organize staff engagement and education events on TDMCS initiatives for roll out across the Organization.
• Work with other staff and/or volunteers to promote such events and develop applicable social media and/or physical campaign materials such as campaign tool-kits or posters.
• Develop metrics and produces reports on TDMCS to determine if accomplishments meet with stated organizational objectives; forward reports to the Coordinator for review.
• Assist the Coordinator with the development and maintenance of operating and capital budgets for the designated portfolio.
• Prepare documentation and work plans for review by the Coordinator; coordinate or conduct site inspections and audits in support of service performance and risk mitigation.
• Work with assigned program staff to respond to PPIAC queries and complaints; escalate issues to the Coordinator, as required for resolution and/or further clarification.
• Assist in departmental recruitment, orientation, and training of staff.

Are you passionate about joining our team? We will be looking for you to have:

• Diploma in Business Administration, Project Management or related field.
• Three (3) to five (5) years' recent, related experience in Parking, Planning, Transportation Demand Management and Commuter Services for a large institutional or campus environment and/or large complex multi-site organization
• An equivalent combination of education, training and experience is acceptable

This Full-Time opportunity is based at our Central City Tower, located in Surrey, BC.

#LI-DNI 

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead, Transportation Demand Management & Commuter Services (TDMCS) works with the Coordinator in leading the TDMCS program for Fraser Health, Provincial Health Services Authority,  and Providence Health Care (collectively, �the Organization�). In collaboration with the Coordinator, the Lead evaluates, improves, implements and tracks TDMCS best practices.

The Lead coordinates changes to current practices to ensure compliance with sustainable transportation regulations and/or legislation; provides operational support by reviewing TDMCS transactions and supporting TDMCS program expansion; facilitates the administration, integration and standardization of TDMCS processes, policies and procedures within the Integrated Protection Services, Parking, Photo ID Access and Transportation Demand Management Commuter Services programs.

Professional/Technical Capabilities:

• Demonstrated knowledge of Transportation Demand Management and Commuter Services principles and practices.
• Strong personal commitment to alternative transportation and environmental sustainability.
• Ability to lead, plan, organize and problem solve.
• Ability to present to large group of individuals and/or audiences.
• Familiarity and experience with Community-Based Social Marketing and related equipment and software applications.
• Ability to organize and prioritize work and balance multiple activities concurrently in a dynamic team environment with changing priorities.
• Ability to establish and maintain effective working relationships with internal and external stakeholders.
• Ability to work effectively independently and as a member of a team.
• Demonstrated ability to organize and prioritize projects.
• Physical ability to perform the duties of the position.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
 
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.
 
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
 
Together, we are the heart of health care.
 
Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor
 
IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.