Director, Practice Education, Adoption, and Transformation

Fraser Health is the heart of health care for over two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers dedicated to serving our patients, families and communities.

We are seeking an innovative and results-driven Director, Practice Education, Adoption, and Transformation to join the Clinical Informatics and Provider Experience leadership team. With an in-depth understanding of clinical processes and educational support for clinical and medical staff, the Director will strategically advance pivotal initiatives across the Fraser Health region.

Your primary focus will be on driving practice education design, learning technologies, competency resource development, and transformation design to enable the adoption of CIS (Clinical Information System) and digital health tools to ensure a digitally enabled patient and provider experience. You'll lead a talented team in designing and implementing education programs to support clinical staff, ensuring seamless integration and ongoing improvement of our digital health solutions.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring & Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Director, Practice Education, Adoption, and Transformation is a member of the Clinical Informatics and Provider Experience leadership team and is accountable to lead the development of the strategies for practice education, adoption and transformation. This role provides advice and direction to drive the adoption of tools to ensure a seamless, digitally enabled patient and provider experience. The Director works in close collaboration with key partners across FHA (Fraser Health Authority), provides leadership and expert advice on the planning, coordination, scheduling, implementation and evaluation of education programs to meet the learning needs of clinical and medical staff related to the use of CIS (Clinical Information System) and digital health solutions. The Director is responsible for the development and leadership of a regional education and adoption program and team and provides oversight and coordination with other teams and programs in FHA. The role provides advice and recommendations to the VP/ED on a range of areas and issues.

1. Accountable to determine clinical staff/provider education needs related to the use of technology in practice and process redesign utilizing evidence informed education theory to inform curriculum development and delivery across specialties.
2. Responsible for providing leadership and consultation and for ensuring the implementation of a competency-based framework and evaluation strategy across specialties to ensure training results in end users proficiency and ultimately adoption of the CIS.
3. Provides leadership to nursing and clinical staff and/or coaching to providers to incorporate advances in clinical informatics and the development of electronic health records into practice.
4. Drives best practice and best clinical outcomes for the program(s)/services by collaborating with stakeholders, based on best evidence and professional standards, meets organizational requirements, and evaluates and monitors success to ensure effective implementation of quality and system improvements.
5. Directs and enables the execution of large-scale initiatives to advance clinical adoption and integration of technology enabled care with the purpose of transforming care delivery models including identifying opportunities and leading cross-functional and cross-organizational teams to design and implement complex service system re-design and process improvement.
6. Negotiates and facilitates consensus for the adoption of training strategies specific to FH systems amongst external partners such as Nursing, Allied Health and Medicine schools, third-party vendors and other health authorities.
7. Provides strategic leadership to ensure inter-professional models of practice are advanced, integrated, and supported in the education for clinical information systems and digital health solutions.
8. In collaboration with Advance Program leadership and others oversees development of the long-range strategic plans, goals, and annual objectives and work plans to guide the implementation and sustainment of Meditech Expanse. Manages and advocates for required budget and supports.
9. Advises the VP / ED on the strategic objectives and implementation of major projects; recommends current and future program/service adjustments; makes timely business decisions and recommendations regarding project budgets and use of resources; ensures legal, financial, and operational activities are consistent and compatible with FH standards.
10. In collaboration with the Executive Director, works to ensure programs, portfolios and related activities meet with internal and external reporting requirements; reviews current system applications/systems and reporting to ensure proper internal controls are in place to administer and implement approved FH standards and policies; develops and recommends new and/or changed policies and procedures as required to meet with statutory and operational reporting requirements.
11. Defines, leads, and oversees an overall change management approach and methodology, including identifying resistance and performance gaps, formulating plans and activities to support transformational processes.
12. Manages designated staff by selecting, directing, monitoring and when necessary, disciplining staff, developing, and implementing appropriate staff training, development, and retention plans; investigates performance issues and/or related staff issues and implements disciplinary action up to and including employee terminations, where required.
13. Evaluates risks and issues; investigates, resolves, and plans around applicable legal issues and standards with respect to procurement, accreditation, and safety issues. Informs and reports on strategic interdependencies.
14. Develops the operating and capital budgets including budget preparation, authorization control, allocation of resources, monitoring budget performance and reporting of expenditures; implements corrective action as required to ensure that expenditures are within approved budget by planning and adjusting portfolio operations; prepares summaries of fiscal reporting, as required for the portfolio.
15. Represents FH through participation on various internal and external committees, organizations, and advisory activities, as assigned.

QUALIFICATIONS:

Graduation from a school of nursing or allied health discipline. Master's Degree in Health or business administration, health information management or related field. Seven (7) to ten (10) years recent, related clinical leadership experience in the health care sector including experience with electronic clinical systems, education of clinicians and providers or an equivalent combination of education, training, and experience. Current practicing registration with an applicable regulatory body such as the British Columbia College of Nurses and Midwives.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated knowledge of clinical practice and the roles of multidisciplinary health care team members within a patient and family centered care model.
• Demonstrated knowledge and experience in redesigning clinical process to improve clinical practice, efficiency, and patient care.
• Demonstrated knowledge of and experience with education and adoption and/or use of a clinical information system.
• Project Management experience including detailed scope identification, progress monitoring & reporting, issue, and risk management.
• Facilitation experience including working with interdisciplinary committees to render decisions in a timely fashion.
• Highly developed communication skills with the ability to document work appropriately.
• Demonstrable skills in workforce management, change management, and engagement.
• Resourceful; well organized; systematic analysis; strategic and critical thinking; attention to detail; leadership and management skills.
• Demonstrated ability to exercise tact, good judgment and initiative, deal with frequent and random changes; make decisions for a wide variety of complex business matters.
• Demonstrated ability to use database, spreadsheet, and word processing software at an advanced level.
• Demonstrable skills organizing work and people to meet project scope and objectives.
• Physical ability to perform the duties of the position.