Client Partner, People Strategies

We are currently recruiting for a role of Client Partner, People Strategies to support the Minimum Nurse-to-Patient Ratio (mNPR) initiative. In this role you will be responsible and accountable for decision-making regarding timelines, processes, and recommendations ensuring alignment with strategic objectives and driving positive outcomes for employee experience and the project. This Full-Time opportunity is based at our Central City Tower, located in Surrey, BC.

The mNPR initiative is a multi-year partnership between the Ministry of Health, BC Nurses’ Union, and health organizations across the province to strengthen nursing practice and patient care. 

British Columbia is the first province in Canada to implement ratios for nurses through collaborative work with the BC Nurses Union (BCNU). The staffing standards, which were developed in collaboration with the BCNU, support the 42 key actions focused on nurses in Fraser Health's Health Human Resources (HHR) Strategy. 

mNPRs complement our existing team-based approach to care and interprofessional collaboration to better support nurse well-being, facilitate quality patient outcomes, and increase capacity and efficiency.

In this role, you will: 

• Lead and direct Employee Experience team members in the execution of organization-wide change projects, with ultimate accountability for decision-making on timelines, processes, and recommendations.
• Consult with senior managers, directors, and other stakeholders on operational issues, providing expert guidance and recommendations to meet strategic goals.
• Provide strategic consultation and support to clients on implementation of employee experience-related projects, ensuring alignment with organizational objectives and making informed decisions on project direction.
• Drive the gathering of business requirements including relevant data, leads working groups, and assesses needs to identify common challenges, making decisive recommendations for addressing key issues.
• Develop and implement Employee Experience coordination plans across all project phases, determine steps to achieve desired outcomes within established timelines.
• Negotiate and resolve impediments to project progress and success, by determining and implementing solutions and facilitates timely resolutions to keep projects on track.
• Identify, manage, and communicate key client Employee Experience strategies, collaborating closely with corporate teams to develop and disseminate impactful strategies.
• Monitor project progress from an Employee Experience perspective, provide regular update and report to clients and stakeholders, and make data-driven recommendations to ensure project success.
• Develop and manage project plans related to Employee Experience, overseeing timelines, deliverables, and resource allocation, and making critical decisions to address any deviations from the plan.

Education & Experience: 

• Bachelor's degree in Human Resources, Business Administration.
• Five (5) years’ recent, related experience including change management initiatives or an equivalent combination of education, training and experience.

#LI-DNI

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

As a People Strategies Client Partner, assumes a pivotal role in leading and overseeing large-scale organizational change initiatives from an Employee Experience perspective. Responsible and accountable for decision-making regarding timelines, processes, and recommendations for projects, ensuring alignment with strategic objectives and driving positive outcomes for employee experience and the project. Instrumental in guiding management teams, facilitating collaboration across departments, and implementing effective change management strategies.

Bachelor's degree in Human Resources, Business Administration, or related field with five (5) years’ recent, related experience including change management initiatives or an equivalent combination of education, training and experience.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Proven knowledge and experience in project management, preferably in the healthcare sector or a large organization.
• Strong understanding of change management principles and methodologies and ability to implement strategic initiatives.
• Excellent communication, negotiation, and problem-solving skills to influence decision making at the individual, group, and organizational level.
• Ability to work effectively with diverse teams and partners.
• Proficiency in data analysis and reporting tools.
• Broad knowledge of patient care delivery systems in primary, acute, and community settings.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
 
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.
 
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
 
Together, we are the heart of health care.
 
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