Client Partner, Management Services

Fraser Health is seeking a dynamic and experienced Client Partner, Management Services to support our management and management-support employee groups in delivering a positive and consistent employee experience.

In this key advisory position, you will partner with leaders across Fraser Health to provide strategic and operational human resources support. You will play a vital role in ensuring the consistent application of employment practices, supporting performance management, and navigating complex employee relations matters.

• Provide expert guidance and support to managers on assigned Employee Experience practices for management and management-support employee groups.
• Ensure consistent and appropriate application of the Terms and Conditions of Employment.
• Advise on and administer compensation changes related to acting assignments, special appointments, secondments, and other employment status changes.
• Lead and support the resolution of complex employee relations matters, including legal challenges and wrongful dismissal claims.
• Support performance planning initiatives

• Bachelor’s degree in Human Resource Management or a related field.
• 5–7 years of recent, related HR experience, preferably within a large, complex organization.
• Demonstrated expertise supporting performance management for non-contract employee groups.
• Equivalent combination of education and experience may be considered.

• Strong knowledge of employment legislation, HR best practices, and employee relations processes
• Proven ability to manage sensitive and complex workplace issues with professionalism and discretion
• Exceptional communication, problem-solving, and conflict resolution skills
• Financial acumen with experience in forecasting and reporting
• Ability to build strong relationships and influence leaders at all levels

#LI-DNI 

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to the Director, the Client Partner, Management Services provides consultation and guidance to managers and employees for Fraser Health's (FH) management and management support (excluded) employee group in the areas of compensation, performance planning, competencies, feedback, administration of terms & conditions, HR legal and other related services through counsel with FH Managers, Directors and Senior Leaders and external legal counsel.

Education and Experience

Bachelor's degree in a field related to Human Resource management, and five (5) to seven (7) years' recent, related experience in human resources that includes working with performance management non-contract employee groups in large complex organization or an equivalent combination of education and experience.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Proficiency in the use of personal computers using a variety of software applications.
• Physical abilities to perform the duties of the position.
• Experience working within framework of collective agreements and union representation.
• Demonstrated knowledge of the application of government framework and guidelines applying to Management & Management Support compensation within the health sector.
• Demonstrated knowledge of employment law as it pertains to workplace environments and employment contracts including common law requirements.
• Demonstrated knowledge of employment and services contracts.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
 
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.
 
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
 
Together, we are the heart of health care.
 
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IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.